Senior Customer Service & Order Fulfillment Lead

Fidelity Life; Auckland; On-site; NZD 60,000 - 75,000; Full time

Job summary

Fidelity Life in Auckland seeks a Customer Service Coordinator to support the industrial and manufacturing operations. This hands-on role focuses on keeping customers informed and orders moving, from initial enquiry through to invoicing.

You will own the customer requirements, coordinate with internal sales, order management and logistics, and ensure accurate documentation throughout the process. This is a full-time, permanent position with a mid-September start, offering a practical,

Qualifications

• Experience in customer service and order fulfilment.
• Ability to coordinate internal teams and communicate with customers.

Responsibilities

• Handle customer enquiries from initial quote to order fulfilment and invoicing.
• Coordinate with internal sales, order management and logistics.
• Maintain accurate order records and documentation throughout the lifecycle.

Skills

Customer service

Order management

Internal sales

Logistics coordination

Job description

Fidelity Life in Auckland seeks a Customer Service Coordinator to support the industrial and manufacturing operations. This hands-on role focuses on keeping customers informed and orders moving, from initial enquiry through to invoicing.

You will own the customer requirements, coordinate with internal sales, order management and logistics, and ensure accurate documentation throughout the process. This is a full-time, permanent position with a mid-September start, offering a practical,