Customer Service & Order Fulfillment Coordinator

Foot Locker, Inc.; Auckland; On-site; NZD 48,000 - 55,000; Full time

Job summary

Foot Locker, Inc. in Auckland seeks a Customer Service Coordinator to own customer requirements from enquiry to order fulfilment and invoicing. You will work with Sales, Warehouse and Production to ensure accurate orders and timely delivery in an industrial manufacturing context.

The role focuses on handson customer service, order management, and coordination across internal teams, with emphasis on ERP systems and MS Office. This is a full‑time, permanent position in Auckland.

Qualifications

• Experience in Customer Service, Internal Sales, Sales Coordination or Order Management.
• ERP or order management system experience is highly regarded.
• Strong MS Office capability for reporting and documentation.
• Exposure to manufacturing, industrial products, warehousing, logistics or supply chain is a plus.

Responsibilities

• Handle customer enquiries via phone and email.
• Prepare quotations and process customer orders.
• Coordinate orders from receipt through fulfilment and invoicing.
• Maintain accurate customer, pricing and order data in the ERP system.
• Monitor stock availability, back orders and delivery requirements.
• Coordinate with Sales, Warehouse and Production teams.
• Arrange freight and transport requirements.
• Communicate delays and delivery updates proactively.
• Manage customer complaints, returns and credits.
• Support reporting and general sales administration.
• Build long‑term relationships with customers and identify improvement opportunities.

Skills

Customer Service

Internal Sales

Order Management

ERP System

MS Office

Job description

Foot Locker, Inc. in Auckland seeks a Customer Service Coordinator to own customer requirements from enquiry to order fulfilment and invoicing. You will work with Sales, Warehouse and Production to ensure accurate orders and timely delivery in an industrial manufacturing context.

The role focuses on handson customer service, order management, and coordination across internal teams, with emphasis on ERP systems and MS Office. This is a full‑time, permanent position in Auckland.