Senior Customer Service

Hynds Pipe Systems Limited; Blenheim; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Discounts with partner retailers

Employee Assistance Programme

Structured training and growth toward/

Job summary

Hynds Pipe Systems Limited in Blenheim is seeking a senior customer service lead to run the branch operations and own the customer experience. You will be the go-to for customers and the manager's right hand, ensuring the branch runs smoothly and delivering solutions on demand.

The role involves stock control, invoicing and occasional forklift duties, with a focus on mentoring team members and building strong relationships with customers.

Qualifications

• Strong customer service and leadership experience in a branch/trade environment.
• Experience with drainage or water retic systems is preferred.
• Proven ability to manage stock, invoicing and banking processes.

Responsibilities

• Lead front-line customer service and drive solution-selling.
• Provide operational cover for the Branch Manager when away.
• Manage customer advice, quotes, orders and long-term relationships.

Skills

Customer service leadership

Branch operations

Stock management

Forklift operation

Financial literacy

Communication

Tools

ERP systems

Job description

Ready to step up? This is a senior role for an experienced customer service pro who's happy to lead from the front and take real ownership of how a branch runs.

Based at our Blenheim branch and reporting to the Branch Manager, you'll be the go‑to for customers and the manager's right hand — setting the standard for great service and solution-selling, keeping the branch humming, and stepping in to run the show when the manager's off site. It's hands‑on and varied: one minute you're solving a customer's problem with the right product, the next you're on the forklift, checking stock or sorting the day's banking.

What You'll Be Doing

• Leading from the front on customer service and solution-selling, and setting the standard for the team
• Providing operational cover for the Branch Manager when they're off site
• Looking after customers – advice, quotes, orders and building long-term relationships
• Yard and stock control – stocktakes, cycle counts, deliveries, forklift work and keeping the branch tidy and safe
• Handling the numbers – invoicing, receipting, credits, daily banking, reconciliations and monitoring debtor accounts
• Mentoring and helping train newer team members
• Being a product expert your customers and colleagues can rely on

What You'll Bring

• Solid customer service and branch/trade experience,
• Drainage, water retic, Industry related experience preferred
• A natural lead-by-example approach that lifts the people around you
• A full NZ (Class 1) driver's licence and forklift F endorsement – or the drive to gain them
• Confidence with numbers, systems and admin – invoicing, stock and accounts
• Commercial nous and strong product knowledge (or the drive to master it – we'll back you)
• A calm head under pressure and a sharp eye for detail
• The fitness to stay active and handle product up to around 20kg

What We Offer

• Health insurance (subject to eligibility criteria)
• Access to company partner discounts
• Employee Assistance Programme
• Genuine training and a real pathway to grow – including toward branch management

Who We Are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it – our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed.

At Hynds, we believe diverse teams make better decisions and stronger businesses. We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive. If you meet most of the criteria and are excited about this opportunity, we encourage you to apply – even if you don't tick every box.