Customer Service

Hynds Pipe Systems Limited; Rotorua; On-site; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Access to company partner discounts

Employee Assistance Programme

Job summary

Hynds Pipe Systems Limited in Rotorua is seeking a customer-service focused driver to join the team and support deliveries across civil and drainage projects. You’ll balance counter service with road deliveries in our HIAB-equipped truck, ensuring accurate orders, on-time landings, and clear PODs.

The role emphasizes people skills, accuracy, and willingness to learn the rest of the operation. A NZ Class 4 licence and HIAB experience are valued, with company support to obtain endorsements as

Qualifications

• Genuine commitment to high-quality customer service, with the ability to handle busy periods calmly.
• Strong attention to detail to ensure orders and paperwork are accurate.
• Willingness to obtain or hold NZ Class 4 licence and HIAB/crane experience, with support to achieve endorsements.

Responsibilities

• Looking after customers – advice, quotes, orders and queries in person and on the phone.
• Delivering customer orders safely, in full and on time, with proper PODs.
• Loading and securing the truck, operating the HIAB safely, and keeping the vehicle road-ready.
• Maintaining driver paperwork such as cartage logs, NZTA logbook and timesheets.
• Supporting branch operations with yard work, stock control, and forklift tasks.
• Handling invoicing, receipting, credits and filing accurately.
• Leading with health and safety on the road and on site.

Skills

Customer service

Attention to detail

NZ Class 4 Licence

HIAB experience

Physical fitness

Team player

Product knowledge

Job description

Are you brilliant with customers and keen to get out on the road too? This is a customer-service role at heart, with truck deliveries built in – and we're far more interested in your people skills than your driving. If you've got the right attitude, we'll back you to learn the rest.

Based at our Rotorua branch and reporting to the Branch Manager, you'll be a key point of contact for customers across the civil, water, wastewater and drainage industries – helping them get the right product, sorting their orders, then making sure it all lands on site safely and on time in our HIAB truck.

It's a role for someone who genuinely enjoys looking after people, takes pride in getting the details right, and doesn't mind swapping the counter for the cab when there's a delivery to run.

What you'll be doing

• Looking after customers – advice, quotes, orders and sorting queries, in person and on the phone
• Delivering customer orders safely, in full and on time, and getting your PODs sorted
• Loading and securing your truck, operating the HIAB/crane safely, and keeping the vehicle clean, checked and road-legal
• Keeping the driver paperwork right – cartage logs, NZTA logbook and timesheets
• Pitching in around the branch – yard work, stock control, forklift and inwards goods when you're not on the road
• Getting the admin right – invoicing, receipting, credits and filing
• Leading from the front on health & safety, on the road and on site

What You'll Bring

• Genuinely excellent customer service – this is the part that matters most, and the part we can't train
• Attention to detail and a calm head when things get busy
• A full NZ Class 4 licence and HIAB/crane experience would be ideal – but if you're a strong customer service person keen to get your licence and endorsements, we'll help you get there
• A reasonable level of physical fitness for loading, unloading and yard work
• A reliable, flexible team player who communicates well and takes pride in a job done right
• Product knowledge in our industry is a bonus, but we'll back you to learn

What We Offer

• Health insurance (subject to eligibility criteria)
• Access to company partner discounts
• Employee Assistance Programme

Who We Are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it – our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed.

At Hynds, we believe diverse teams make better decisions and stronger businesses.

We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive.