Senior CSM: Enterprise Growth & Retention

EROAD Ltd; Auckland; Presencial; NZD 110 000 - 150 000; Tempo integral

Resumo da oferta

EROAD Ltd is seeking a Senior Customer Success Manager to partner with high-value customers and ensure they achieve measurable value from EROAD’s solutions. You will own a portfolio, drive adoption, retention and expansion, and act as the customer advocate across the organisation.

You’ll collaborate with Technical Account Managers, Sales, Care and Product teams to deliver a seamless, data-driven service. This role suits a proactive professional in a fast-growing tech company with a strong focus

Qualificações

• 3+ years in Customer Success, Operations, or Service Management.
• Experience working with technical and delivery teams to support product adoption.
• Knowledge of Customer Delivery frameworks and tools.
• Strong communication and problem-solving skills.
• Commercial acumen and data-enabled decision making.
• Customer-obsessed mindset focused on outcomes.
• Comfortable in a fast-paced growth environment.
• Bachelor's Degree or 7+ years in a customer-facing role.

Responsabilidades

• Manage an assigned portfolio of customers, meeting SLAs and KPIs.
• Act as subject matter expert on EROAD products.
• Own customer issues and coordinate with the wider team.
• Share insights to improve processes and products.
• Contribute to continuous improvement of CS processes and tools.
• Collaborate with Technical Account Managers, Sales, Product, and Care.

Conhecimentos

Customer Success

Stakeholder management

Data-driven decision making

Problem solving

Cross-functional collaboration

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

EROAD Ltd is seeking a Senior Customer Success Manager to partner with high-value customers and ensure they achieve measurable value from EROAD’s solutions. You will own a portfolio, drive adoption, retention and expansion, and act as the customer advocate across the organisation.

You’ll collaborate with Technical Account Managers, Sales, Care and Product teams to deliver a seamless, data-driven service. This role suits a proactive professional in a fast-growing tech company with a strong focus