Account Payable Specialist

EROAD Limited; Upper Harbour; Presencial; NZD 110.000 - 165.000; Jornada completa

Descripción de la vacante

EROAD Limited in Auckland is seeking a Senior Customer Success Manager to own a portfolio of large NZ enterprise accounts and drive retention and value for customers.

You will build relationships with senior stakeholders (CxO level), work with Enterprise Account Managers and Technical Account Managers, and partner with delivery teams to ensure adoption and successful outcomes in a fast-growing SaaS environment.

Formación

• 3+ years in a customer-facing role (CSM, AM, or similar) with complex accounts.
• Experience working with senior stakeholders and cross-functional teams.
• Background in SaaS or technology environments and knowledge of CRM tools.

Responsabilidades

• Own NZ enterprise accounts and drive retention and value.
• Build relationships with senior stakeholders, including CxO-level contacts.
• Collaborate with Enterprise Account Managers and Technical Account Managers in a three-way model.
• Partner with delivery teams to resolve issues and support adoption.

Conocimientos

Portfolio management

Stakeholder management

Technical aptitude

Customer facing experience

Mentoring others

Herramientas

CRM systems

CS platforms/tools

Descripción del empleo

ABOUT THE COMPANY

EROAD is a global fleet management technology company and a genuine Kiwi tech success story, listed on both the NZX and ASX and growing fast across New Zealand, Australia, the Philippines and the USA. As the team expands, we're looking for a Senior Customer Success Manager to own a portfolio of complex, high-value customer accounts.

WHAT YOU'LL DO

You'll own some of our largest NZ enterprise accounts, spanning large enterprise and enterprise segments, driving retention and churn outcomes as your primary measure of success.

You'll build and manage relationships with senior stakeholders, including CxO-level contacts, and work closely with Enterprise Account Managers and Technical Account Managers in a three-way account model.

You'll partner with technical and delivery teams to resolve issues, support adoption and realise value for customers, and you'll solve complex customer problems that go well beyond standard technical support.

WHAT YOU NEED

To thrive in this role you'll bring a mix of portfolio experience, stakeholder confidence and technical comfort. You'll have at least 3 years in a customer-facing role such as CSM, Account Manager, Customer Operations, Customer Service Manager or a product-aligned role, with a proven track record managing customer portfolios and delivering outcomes in complex, technology-enabled environments.

You're confident building relationships with senior stakeholders, including CxO-level contacts, and you bring genuine solution-oriented problem-solving skill that goes beyond high-end technical support.

You've worked closely with technical or delivery teams to support adoption and resolve issues, and you have experience informally coaching or mentoring peers, or supporting knowledge-sharing, without formal people-management responsibility.

A background in the SaaS or technology industry is essential, and you're comfortable working across CRM systems and Customer Success platforms or tools.

Familiarity with customer delivery frameworks and processes is a bonus.

WHY JOIN

Here's what makes this role and EROAD worth your time.

You'll own a portfolio of complex, high-value enterprise accounts with real scope to shape customer outcomes, and you'll step into an informal mentoring role within the Customer Success team, a natural path towards future leadership.

You'll be part of a high-growth, innovative technology company making a real difference across New Zealand, Australia, the Philippines and the USA, working alongside a talented and collaborative team.

We invest in our people through continuous learning, EAP support and AI tooling to help you grow.