Enterprise Account Manager

EROAD; Auckland; Sur place; NZD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Fully paid medical insurance

Leadership development programs

Employee recognition initiatives

EAP support

Résumé du poste

ERODE is seeking an Enterprise Account Manager to drive growth, retention, and success across a diverse portfolio of enterprise customers. You will work with Sales Engineers, Marketing, Product, and Customer Success to deliver value while exceeding revenue targets.

The role involves hands-on leadership, building strong stakeholder relationships, and identifying opportunities across local and national travel.

Qualifications

• 3–5 years of account management or similar role.
• Exposure to transport or technology sectors is advantageous.
• Strong drive to succeed and tackle new challenges.
• Excellent communication skills and ability to build authentic customer relationships.
• Proactive mindset with talent for spotting and developing opportunities.
• Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.

Responsabilités

• Lead retention, expansion, and growth across a defined portfolio of enterprise customers.
• Build multi-threaded stakeholder relationships and act as a trusted advisor.
• Deliver solutions that help customers operate safer, smarter, and more efficiently.
• Identify upsell and cross-sell opportunities and execute structured account plans.
• Collaborate with operations, product, and support teams to ensure exceptional customer experience.

Connaissances

Account management

Communication

Proactive mindset

Cross-team collaboration

Salesforce

Customer success

Industry knowledge (transport/tech)

Outils

Salesforce

Description du poste

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.

What We’re Looking For

As an Enterprise Account Manager at EROAD, you will play a mission‑critical role in driving commercial outcomes across EROAD’s most strategically valuable customer accounts. Embedded within a high‑performance sales team and reporting to the Enterprise Accounts Director, this role is responsible for leading retention, expansion, and growth across a defined portfolio of mid‑to‑large enterprise customers.

You will operate as a commercial leader, building multi‑threaded stakeholder relationships, identifying untapped opportunities, and executing structured account plans that unlock long‑term value for both EROAD and its customers. You will act as a trusted advisor, partnering closely with Sales Engineers, Marketing, Product, and Customer Success to deliver a seamless customer experience while consistently exceeding revenue targets.

Are you an experienced Account Manager with a passion for helping customers succeed? Do you thrive in fast‑paced environments and enjoy building strong, long‑term relationships? If so, we’d love to have you on the EROAD team.

About The Role

As an Enterprise Account Manager, you’ll be a key driver of growth, retention, and customer success across a diverse portfolio of enterprise clients. You’ll work closely with our customers to understand their needs, identify opportunities, and deliver solutions that help them operate safer, smarter, and more efficiently.

This is a hands‑on, customer‑focused role involving both local and national travel. You’ll collaborate closely with our operations, product, and support teams to ensure customers receive an exceptional experience, while actively identifying upsell and cross‑sell opportunities. Our industry evolves quickly, and you’ll need to comfortably learn and communicate complex technical concepts to keep customers at the forefront of innovation.

What You Bring

• 3–5 years of experience in account management or a similar role; exposure to the transport or technology sectors is an advantage
• A strong drive to succeed and confidence tackling new challenges
• Excellent communication skills and the ability to build strong, authentic customer relationships
• A proactive mindset with a talent for spotting and developing opportunities
• Ability to work collaboratively across teams and manage multiple priorities in a fast‑paced environment
• Salesforce experience is a plus
• A customer‑first approach and a passion for supporting customers to achieve meaningful outcomes

Why EROAD?

EROAD is committed to investing in our people. We offer leadership development programs, fully paid medical insurance, employee recognition initiatives, EAP support, and more. We’re a collaborative, supportive team that values innovation, connection, and having fun along the way.

Join us during an exciting period of growth and make a meaningful impact in a business where your expertise genuinely matters. We’re excited to meet you.