Senior Credit Controller — Debt Recovery & Cash Flow

Waste Management; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Training and development

Wellbeing support

Collaborative team

Sustainability focus

Job summary

Waste Management is seeking an experienced Credit Controller to own and drive the performance of a busy credit ledger. Reporting to the National Credit Manager, you will leverage strong negotiation and relationship skills to protect WM’s financial health and recover debts, while ensuring accurate reporting and risk mitigation.

You will manage a varied portfolio, meet monthly targets, and collaborate with internal teams to resolve escalations, coach junior staff, and maintain training materials.

Qualifications

• 5+ years’ experience in credit control, ideally with key or large customers.
• Proven ability to improve or streamline collection processes.
• Strong relationship and stakeholder management skills.
• Excellent time management and the ability to handle a busy workload.
• Advanced Microsoft Excel skills.
• Experience with ERP systems (JDE highly desirable).

Responsibilities

• Manage a large, varied credit portfolio including credit assessments, debt recovery, reconciliations and payment allocation.
• Meet monthly collection targets and drive continuous improvement in credit processes.
• Maintain proactive customer communication to resolve queries and negotiate repayment plans.
• Run daily, weekly and monthly reports and conduct credit checks to assess credit risk.
• Collaborate with branches and internal teams to resolve escalations promptly.
• Train, coach and support team members; maintain credit training material.
• Oversee documentation relating to liquidated and bad debt customers.
• Support the credit team with general and ad hoc duties.

Skills

Credit control

Relationship management

Negotiation

Time management

Advanced Excel

Tools

ERP (JDE)

Job description

Waste Management is seeking an experienced Credit Controller to own and drive the performance of a busy credit ledger. Reporting to the National Credit Manager, you will leverage strong negotiation and relationship skills to protect WM’s financial health and recover debts, while ensuring accurate reporting and risk mitigation.

You will manage a varied portfolio, meet monthly targets, and collaborate with internal teams to resolve escalations, coach junior staff, and maintain training materials.