Senior Credit Controller

Waste Management; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Training and development

Wellbeing support

Collaborative team

Sustainability focus

Job summary

Waste Management is seeking an experienced Credit Controller to own and drive the performance of a busy credit ledger. Reporting to the National Credit Manager, you will leverage strong negotiation and relationship skills to protect WM’s financial health and recover debts, while ensuring accurate reporting and risk mitigation.

You will manage a varied portfolio, meet monthly targets, and collaborate with internal teams to resolve escalations, coach junior staff, and maintain training materials.

Qualifications

• 5+ years’ experience in credit control, ideally with key or large customers.
• Proven ability to improve or streamline collection processes.
• Strong relationship and stakeholder management skills.
• Excellent time management and the ability to handle a busy workload.
• Advanced Microsoft Excel skills.
• Experience with ERP systems (JDE highly desirable).

Responsibilities

• Manage a large, varied credit portfolio including credit assessments, debt recovery, reconciliations and payment allocation.
• Meet monthly collection targets and drive continuous improvement in credit processes.
• Maintain proactive customer communication to resolve queries and negotiate repayment plans.
• Run daily, weekly and monthly reports and conduct credit checks to assess credit risk.
• Collaborate with branches and internal teams to resolve escalations promptly.
• Train, coach and support team members; maintain credit training material.
• Oversee documentation relating to liquidated and bad debt customers.
• Support the credit team with general and ad hoc duties.

Skills

Credit control

Relationship management

Negotiation

Time management

Advanced Excel

Tools

ERP (JDE)

Job description

At WM, we’re dedicated to creating a cleaner, more sustainable Aotearoa - and we’re equally committed to supporting the growth and wellbeing of our people. If you're looking for a meaningful role with a company that values innovation, teamwork and long‑term development, you’ll feel right at home here.

Job Description

Reporting to the National Credit Manager, this is a pivotal role where you’ll own and drive the performance of a busy and diverse credit ledger. You’ll combine strong relationship management with solid credit control expertise to protect and enhance WM’s financial health.

You’ll work closely with both internal and external customers, using your negotiation skills, attention to detail, and problem‑solving ability to drive successful debt recovery, reduce risk and strengthen financial processes.

Key Responsibilities

• Manage a large, varied portfolio including credit assessments, debt recovery, reconciliations and payment allocation
• Meet monthly collection targets and drive continuous improvement in credit processes
• Maintain proactive customer communication to resolve queries and negotiate repayment plans
• Run daily, weekly and monthly reports and conduct credit checks to assess credit risk
• Collaborate with branches and internal teams to resolve escalations promptly
• Train, coach and support team members; maintain credit training material
• Oversee documentation relating to liquidated and bad debt customers
• Support the credit team with general and ad hoc duties

Qualifications

To be successful in this role, you will ideally have:

• 5+ years’ experience in credit control, ideally with key or large customers
• Demonstrated ability to improve or streamline collection processes
• Strong relationship and stakeholder management skills
• Excellent time management and the ability to handle a busy workload
• Advanced Microsoft Excel skills
• Experience with ERP systems (JDE highly desirable)

Additional Information

At WM, we’re proud to offer more than just a job - we offer a career pathway.

What We Offer

• Tailored training and development plans
• Wellbeing and employee support initiatives
• A supportive, collaborative team culture
• Opportunities to grow in a purpose‑driven organisation focused on sustainability

Start the new year with a role you can be proud of.

Applications will be reviewed as they’re received - early applications are encouraged.

WM is an equal opportunity employer and maintains a drug‑and alcohol‑free workplace.
Applicants must currently reside in New Zealand and hold valid work rights.