Senior Client Billing & Relations Specialist

Alexander James; Auckland; On-site; NZD 65,000 - 85,000; Full time

Job summary

Alexander James is seeking an experienced Client Support Specialist for a leading international law firm in Auckland. You will own the billing, collections and client reporting, while building strong relationships with clients and teams across the firm.

You’ll work closely with Partners, manage WIP reports, drafts, invoices, and debtor reporting, and support monthly cash collection targets. This role offers autonomy and variety in a collaborative, professional environment.

Qualifications

• Experience in billing, collections or finance administration.
• Organised, detail-focused and confident working with senior stakeholders.

Responsibilities

• Manage end-to-end billing from WIP reports through to final invoicing.
• Work with Partners and legal teams on billing requirements.
• Manage collections and follow up on outstanding payments.
• Prepare client, billing and debtor reporting.
• Liaise with clients on billing and payment queries.
• Support monthly cash collection targets.
• Build strong relationships across the firm.
• Identify opportunities to improve processes and ways of working.

Skills

Billing experience

Client relations

Attention to detail

Stakeholder management

Job description

Alexander James is seeking an experienced Client Support Specialist for a leading international law firm in Auckland. You will own the billing, collections and client reporting, while building strong relationships with clients and teams across the firm.

You’ll work closely with Partners, manage WIP reports, drafts, invoices, and debtor reporting, and support monthly cash collection targets. This role offers autonomy and variety in a collaborative, professional environment.