Client Support Specialist

Alexander James; Auckland; On-site; NZD 65,000 - 85,000; Full time

Job summary

Alexander James is seeking an experienced Client Support Specialist for a leading international law firm in Auckland. You will own the billing, collections and client reporting, while building strong relationships with clients and teams across the firm.

You’ll work closely with Partners, manage WIP reports, drafts, invoices, and debtor reporting, and support monthly cash collection targets. This role offers autonomy and variety in a collaborative, professional environment.

Qualifications

• Experience in billing, collections or finance administration.
• Organised, detail-focused and confident working with senior stakeholders.

Responsibilities

• Manage end-to-end billing from WIP reports through to final invoicing.
• Work with Partners and legal teams on billing requirements.
• Manage collections and follow up on outstanding payments.
• Prepare client, billing and debtor reporting.
• Liaise with clients on billing and payment queries.
• Support monthly cash collection targets.
• Build strong relationships across the firm.
• Identify opportunities to improve processes and ways of working.

Skills

Billing experience

Client relations

Attention to detail

Stakeholder management

Job description

We’re looking for an experienced Client Support Specialist to join a leading international law firm based in Auckland.

Working closely with three Partners, you’ll take ownership of their billing, collections and client reporting, while building strong relationships with clients and teams across the firm.

This is more than just a billing role. You’ll become a trusted point of contact for your Partners and their clients, with plenty of autonomy and variety in your day.

What you’ll be doing

• Managing end-to-end billing, from WIP reports and draft bills through to final invoicing
• Working closely with Partners and legal teams on billing requirements
• Managing collections and following up outstanding payments
• Preparing client, billing and debtor reporting
• Liaising directly with clients on billing and payment queries
• Supporting monthly cash collection targets
• Building strong relationships across the firm
• Identifying opportunities to improve processes and ways of working

You’ll bring experience in billing, collections or finance administration, ideally within legal or professional services. You’ll be organised, detail-focused and confident working with senior stakeholders, with a strong focus on providing great client service.

This is a great opportunity to join a well-established international firm with a supportive and collaborative culture, while taking ownership of a role where you can really build relationships and make an impact.