Claims Consultant

Gallagher; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Global reach and local impact

Job summary

Gallagher in Wellington is seeking a Claims Consultant to provide excellent customer service through timely and accurate claims management in accordance with policy terms.

You will handle claims by phone and email, lodge new claims within 24 hours, and progress open claims toward settlement while maintaining accurate records and working as part of a high-performing claims team.

Qualifications

• Experience in the Insurance Industry and claims handling preferred (Motor/Property).
• Strong computer skills and ability to use Microsoft Office.

Responsibilities

• Provide efficient, helpful service to customers and timely settlement of claims.
• Explain policy coverage and ensure customers receive full benefits.
• Maintain complete and accurate records.
• Escalate complex issues to Manager promptly.
• Support Agency Claims Team to meet service levels.
• Load new claims within 24 hours of receipt.
• Review open claims at least every 28 days and progress toward settlement.
• Maintain professional conduct in all interactions.
• Support Agency Claims Manager and Senior Claims Consultants as needed.
• Develop technical and procedural knowledge through training.
• Be reliable and punctual for duties.

Skills

Microsoft Office

Customer service

Teamwork

Claims handling

Insurance industry knowledge

Can-do attitude

Education

Commerce/Financial Services/Insurance qualification

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

About us

At Gallagher, we've been helping to protect what's important to people and businesses for more than 95 years. Gallagher is the world's third largest insurance brokerage and risk management company, with a global network of brokers in over 130 countries.

We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it's for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.

About the role

We are looking for a Claims Consultant to join our team in Wellington. The focus of this role is to provide excellent customer service to customers, by way of timely, accurate and efficient management of claims in line with the company policies and contractual obligations. Customer contact will be primarily over the telephone and via email. Service to customers will include but is not limited to lodging of claims, considering policy response, answering queries and processing and approving of claim payments and to provide support to other Agency claims consultants.

How you'll make an impact

• Provide efficient, helpful service to customers and timely effective settlement of claims. Providing an excellent level of service within the Agency Claims Team and within Fair Insurance Code guidelines
• Ensure customers understand the policy coverage, and receive the full benefit of their policies in every instance
• Maintain complete and accurate records
• Alert Manager of any issues that have become complex or have escalated so that they can be quickly resolved within the Team
• Work within the Team to provide support and help where needed, looking to be a Team Player at every opportunity and to maintain service level standards at all times
• Load all new claims within 24 hours of receipt and follow claim guidelines to ensure prompt efficient service for our clients
• Review open claims every 28 days as a minimum and take proactive steps to progress every claim toward settlement
• Keep a positive outlook and look to turn difficult customers around where possible, remain non-reactive to provocation
• Provide support and assistance to Agency Claims Manager, SMARTpak Claims Team Manager and Senior Claims Consultants as and when required
• Apply best business practice – ethically, professionally and with integrity in all circumstances so that Gallagher’s reputation and brand are never undermined
• Develop your technical and procedural knowledge through effective training and continuing education
• Be reliable and punctual for duties within the Agency Claims Team.

Skills and Experience

• Competent user of office software applications such as Microsoft Office
• A willingness to work in a high performing team, showing respect for all members of the Claims Team
• A demonstrated passion for Customers and excellence with regard to any Customer related issues
• A demonstrated "can do" attitude to getting the job done
• Previous experience in the Insurance Industry and experience with claims handling, particularly Motor and/or Property Claims will be an added advantage
• A tertiary qualification in Commerce, Financial Services, Insurance or NZQA/ Insurance Industry recognised qualifications is preferred but not essential

Please note only candidates who have the right to work in New Zealand will be considered.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)