Senior Business Analyst

Tower; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Job summary

Tower is seeking a Business Analyst to guide customer-centric solutions, translating strategy into actionable outcomes. You will mentor BAs, manage discovery and backlogs, and collaborate with cross-functional teams to unlock value through data, automation and AI.

We value a strong customer-first mindset, insurance IT experience, and a track record of driving innovation. Flexible working options are offered and Tower supports AI enablement and growth.

Qualifications

• Strong customer-first mindset with bias for action.
• Significant IT experience, ideally within insurance.
• Proven track record of driving innovation beyond projects.
• Ability to collaborate with designers and technical teams.
• End-to-end ownership of discovery, requirements and user stories.
• Experience with Agile and Waterfall methodologies.
• Bold thinking and curiosity to solve problems.
• Active contribution to AI enablement at Tower.

Responsibilities

• Provide clear, concept-driven business analysis guidance and lead requirements activities.
• Mentor junior BAs and strengthen the BA practice and capability.
• Champion Agile delivery, manage backlogs, and support squad performance.
• Translate strategy into action with POs, PMs, designers, and stakeholders.
• Harness data and technology to guide decisions and opportunities.
• Lead engaging workshops and maintain stakeholder collaboration.
• Promote AI use within Tower’s guardrails to deliver value.

Skills

Customer focus

IT experience

Insurance domain

Innovation driver

Collaboration

Agile & Waterfall

Discovery ownership

User stories

Three Amigos

Tools

Confluence

Jira

Miro

Job description

Asa proudKiwi born and bred insurer, we pride ourselves in challengingstatus quo - and move fast to make things happen.We'rehere to create beautifully simple, rewarding experiences for our customers and communities, andwe'reworking hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doingwhat'sright for our customers - especially in tough times - gives real purpose to our work.

Your day-to-day would look like:

• Deep knowledge and insight of customer needs and stakeholder's desired outcomes so that you can be a guide to the thinking and outcomes;
• Mapping current and future state processes; Challenging existing ways of working, and identifying opportunities to leverage data, automation and AI to create innovative customer and business outcomes.
• Mentoring junior BAs, supporting their performance and wellbeing and contributing to strengthening the overall BA practice and capability.
• Working closely with Business Owners, delivery leads and senior stakeholders to translate strategy into actionable outcomes.
• Manage backlogs, lead discovery and refinement activities, and continuously explore how emerging technologies and AI can enable better customer experiences and business value.
• Influencing outcomes towards driving better values and benefits; Thinking beyond traditional requirements gathering by identifying opportunities to simplify processes, enhance decision making, and unlock value through data, automation and AI.
• Constantly innovating to do things differently, experimenting with AI and quickly landing on the ways to produce the best impact to our customers and to our stakeholders
• Applying data insights to inform decisions, understand customerbehavior, andleveragetechnology to enable new capabilities and thereby helping business leaders understandwhat’spossible.
• Thinking beyond traditional requirements gathering by identifying opportunities to simplify processes, enhance decision making, and unlock value through data, automation and AI.

During your timewith us, success will look like:

• Being a trusted advisor, providing clear, conceptdriven business analysis guidance and leading requirements activities that shape highquality, customercentric solutions.
• Mentoring and uplifting junior BAs, owning analysisartefacts in your workareaand actively contributing to strengthening the capability, maturity, and reputation of the BA practice.
• Championing Agile delivery, confidently managing backlogs, supporting squad performance and wellbeing, and helping the team deliver value early through Agile and Lean principles.
• Translating strategy into action, collaborating closely with POs, PMs, designers, and stakeholders to break down strategic goals, understand customer journeys, and turn insights into clear, actionable work.
• Harnessing data and technology, using analytics to guide decisionmaking and helping business leaders understand and explore new technology-enabled opportunities.
• Leading strong engagement and facilitation, running effective workshops,maintaining continuous stakeholder collaboration, and sharing yourexpertiseacross BAs, Engineers, and QA to improve alignment and delivery outcomes.
• Championing the use of AI within Tower’s guardrails to enhance quality of BA deliverables contributing to realised value and benefits

To thrive in this role,you'llneed:

• A strong customer ‑ first mindset with a bias for getting things done
• Significant experiencein Information Technology & IT, ideally within insurance
• A track record of driving innovation and influencing outcomes beyond individual projects, identifying opportunities to improve customer experiences, processes and business performance.
• Ability to collaborate effectively with designers and technical teams to deliver practical solutions (using tools such as Confluence,Jiraand Miro)
• End-to-end ownership of discovery, requirements and user stories, bringing together customer experience, design, business objectives, data insights and technical solutions into cohesive outcomes. Working closely with Engineering and QA as "Three Amigos"
• Strong grounding in business analysis across both Agile and Waterfall, with a passion for championing best practice
• Ability to break down complex work, deliver value early, and approach problems with curiosity and bold thinking
• Embracing AI use and being an active member of the thriving AI enablement and adoption community at Tower

If you don’t meet every requirement listed above but feel this role aligns with your skills and interests, we’d still love to hear from you.

We invest in you.

We offer a wide range of benefits tailored to your employment type, including flexible working options, wellbeing support, access to Tower products,additionalleave entitlements, and development opportunities.