Business Intelligence Coordinator

Partners Life Limited; Auckland; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible hybrid working

Takapuna office

Job summary

Partners Life Limited in Auckland seeks a Business Intelligence Coordinator on a 1-year fixed-term contract. You will help operate the BI service desk, coordinate requests, and support data governance and reporting initiatives.

This is an early-career opportunity to gain broad exposure across data, reporting, business analysis and process improvement within a supportive team.

Qualifications

• A relevant qualification or equivalent practical experience
• Clear communication and confidence following up actions
• Strong organisation and attention to detail
• Basic knowledge of IT systems, data flows or service requests
• A collaborative, customer-focused approach
• Sound judgement and confidence escalating when needed
• A proactive, adaptable and curious mindset

Responsibilities

• Assess and coordinate incoming BI Service Desk requests against agreed priority guidelines
• Gather and document the technical and business context needed to support investigation and delivery
• Maintain accurate ticket information, including ownership, priority, actions, dependencies and expected delivery dates
• Provide clear and timely updates to requestors and other stakeholders, including when scope or delivery dates change
• Monitor progress with external delivery partners, prepare updates for vendor meetings and follow up agreed actions
• Clarify requirements, resolve blockers and escape delivery risks, delays or requests requiring senior input
• Support reporting and data governance activities, including forum preparation, action tracking and documentation
• Support discovery, process mapping, impact assessment, solution evaluation and implementation activities

Skills

Basic SQL

Power BI

Data analysis

Education

Relevant qualification or equivalent practical experience

Job description

• Build your career across data, reporting, business analysis and service delivery
• Connect business needs with technology teams and external delivery partners
• Flexible hybrid working – 1 year fixed term opportunity

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Daiichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are looking for an organised and proactive Business Intelligence Coordinator to join our Data Analytics and Governance team on a 1 year fixed term contract.

This is an excellent opportunity for an early career professional who wants to build broad experience across data, reporting, business analysis, process improvement and service delivery. You will support the day to day operation of our BI Service Desk, coordinating requests, maintaining accurate ticket information, following up progress and keeping stakeholders informed.

You’ll connect business stakeholders, technology teams and external partners to clarify needs, prioritise requests and keep work moving. You will also support business analysis, process improvement and data governance to improve data and reporting services.

As our Business Intelligence Coordinator, you will:

• Assess and coordinate incoming BI Service Desk requests against agreed priority guidelines
• Gather and document the technical and business context needed to support investigation and delivery
• Maintain accurate ticket information, including ownership, priority, actions, dependencies and expected delivery dates
• Provide clear and timely updates to requestors and other stakeholders, including when scope or delivery dates change
• Monitor progress with external delivery partners, prepare updates for vendor meetings and follow up agreed actions
• Clarify requirements, resolve blockers and escape delivery risks, delays or requests requiring senior input
• Support reporting and data governance activities, including forum preparation, action tracking and documentation
• Support discovery, process mapping, impact assessment, solution evaluation and implementation activities

About you

You may be an early career professional or recent graduate. You are naturally organised, curious and comfortable bringing structure to a busy environment.

You will be comfortable managing several requests and deadlines, engaging with internal stakeholders and external vendors. You will bring a customer focused mindset, sound attention to detail and a desire to learn across data, reporting and continuous improvement.

Exposure to business analysis, process improvement service delivery, reporting or project coordination would be desirable. Basic SQL or Power BI knowledge and experience in financial services or insurance would be helpful but are not essential.

To be successful in this role, you will bring:

• A relevant qualification or equivalent practical experience
• Clear communication and confidence following up actions
• Strong organisation and attention to detail
• Basic knowledge of IT systems, data flows or service requests
• A collaborative, customer-focused approach
• Sound judgement and confidence escalating when needed
• A proactive, adaptable and curious mindset

What we offer

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing and success. As part of our team, you’ll have access to a range of benefits, with eligibility varying by benefit and employment type:

• Comprehensive training and ongoing support
• Genuine learning and development opportunities
• Birthday leave (where eligible)
• Flexible hybrid working arrangements (where eligible)
• A modern office with stunning views in the heart of Takapuna

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.