Business Intelligence Coordinator

Partners Life; Auckland; Hybride; NZD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Birthday leave

Hybrid work arrangements

Modern office with views

Résumé du poste

Partners Life in Auckland is seeking a motivated Business Intelligence Coordinator on a 1-year fixed-term contract to join our Data Analytics and Governance team. This role offers an excellent early-career opportunity to gain broad experience across data, reporting, business analysis, process improvement and service delivery.

You will support the day-to-day BI Service Desk operations, coordinate requests, maintain ticket information, and keep stakeholders informed while collaborating with

Qualifications

• Basic SQL or Power BI knowledge is helpful
• Experience in financial services or insurance is desirable but not essential
• Organised and proactive with strong communication

Responsabilités

• Assess and coordinate incoming BI Service Desk requests against priority guidelines
• Gather and document technical and business context for investigation and delivery
• Maintain accurate ticket information including ownership, priority and dates
• Provide updates to requestors and stakeholders on progress
• Monitor progress with external delivery partners and follow up actions
• Clarify requirements, resolve blockers and escalate risks
• Support reporting, data governance and discovery activities

Connaissances

SQL

Power BI

Formation

Relevant qualification or equivalent practical experience

Description du poste

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Daiichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About The Opportunity

We are looking for an organised and proactive Business Intelligence Coordinator to join our Data Analytics and Governance team on a 1 year fixed term contract.

This is an excellent opportunity for an early career professional who wants to build broad experience across data, reporting, business analysis, process improvement and service delivery. You will support the day to day operation of our BI Service Desk, coordinating requests, maintaining accurate ticket information, following up progress and keeping stakeholders informed.

You’ll connect business stakeholders, technology teams and external partners to clarify needs, prioritise requests and keep work moving. You will also support business analysis, process improvement and data governance to improve data and reporting services.

As our Business Intelligence Coordinator, you will:

• Assess and coordinate incoming BI Service Desk requests against agreed priority guidelines
• Gather and document the technical and business context needed to support investigation and delivery
• Maintain accurate ticket information, including ownership, priority, actions, dependencies and expected delivery dates
• Provide clear and timely updates to requestors and other stakeholders, including when scope or delivery dates change
• Monitor progress with external delivery partners, prepare updates for vendor meetings and follow up agreed actions
• Clarify requirements, resolve blockers and escalate delivery risks, delays or requests requiring senior input
• Support reporting and data governance activities, including forum preparation, action tracking and documentation
• Support discovery, process mapping, impact assessment, solution evaluation and implementation activities

About you

You may be an early career professional or recent graduate. You are naturally organised, curious and comfortable bringing structure to a busy environment.

You will be comfortable managing several requests and deadlines, engaging with internal stakeholders and external vendors. You will bring a customer focused mindset, sound attention to detail and a desire to learn across data, reporting and continuous improvement.

Exposure to business analysis, process improvement service delivery, reporting or project coordination would be desirable. Basic SQL or Power BI knowledge and experience in financial services or insurance would be helpful but are not essential.

To be successful in this role, you will bring:

• A relevant qualification or equivalent practical experience
• Clear communication and confidence following up actions
• Strong organisation and attention to detail
• Basic knowledge of IT systems, data flows or service requests
• A collaborative, customer-focused approach
• Sound judgement and confidence escalating when needed
• A proactive, adaptable and curious mindset

What we offer

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing and success. As part of our team, you’ll have access to a range of benefits, with eligibility varying by benefit and employment type:

• Comprehensive training and ongoing support
• Genuine learning and development opportunities
• Birthday leave (where eligible)
• Flexible hybrid working arrangements (where eligible)
• A modern office with stunning views in the heart of Takapuna

Apply now!

If this sounds like the opportunity you’ve been waiting for, APPLY online with your CV and cover letter (optional) highlighting your relevant skills and experience.

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.