Business Analysis Practice Lead - AI Enablement

Talent; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Talent, Auckland, is seeking a Business Analysis Practice Lead to guide and grow a high-performing team of Business Analysts within a Delivery & Change Centre of Excellence. The role focuses on shaping BA standards, capability, and the practical application of AI to deliver measurable business value.

You'll combine people leadership with hands-on AI enablement to enhance how teams discover, analyse and deliver change, achieving productivity, quality and delivery capacity gains across banking

Qualifications

• Experience leading BA teams in complex delivery or transformation environments.
• Track record of improving BA practice standards, capability and quality.
• Practical experience implementing AI-enabled productivity, automation or process improvements.
• Strong knowledge of Microsoft 365 Copilot and the broader Microsoft 365 ecosystem.
• Experience guiding initiatives from discovery through implementation, adoption and benefits realisation.
• Strong stakeholder engagement, facilitation and influencing skills.
• Understanding of responsible AI, information security, privacy and risk management.

Responsibilities

• Lead, coach and develop Business Analysts, supporting performance, career growth and continuous learning.
• Evolve BA standards, frameworks and quality assurance practices across the CoE.
• Manage workforce planning, capability development and resource allocation.
• Provide expert guidance across discovery, inception and delivery.
• Identify and implement AI-enabled improvements using Microsoft 365 Copilot and the wider Microsoft ecosystem.
• Develop and scale prompts, AI agents, templates, guidance and automated workflows.
• Support adoption through coaching, training and stakeholder engagement.
• Measure benefits while embedding responsible AI, security, privacy and governance practices.

Skills

Leadership

Team development

BA practice

AI enablement

Stakeholder engagement

Governance & risk

Discovery to delivery

Tools

Microsoft 365 Copilot

Microsoft 365 ecosystem

Job description

Auckland | Permanent | 37.5 hours per week

• Lead and develop a high-performing team of Business Analysts.
• Shape BA standards and capability within a Delivery & Change Centre of Excellence.
• Turn AI opportunities into practical solutions and measurable business value.

About the role

We're looking for a Business Analysis Practice Lead to lead and develop a team of Business Analysts, strengthen analysis capability and drive practical AI adoption across a Delivery & Change Centre of Excellence.

Combining people leadership, business analysis expertise and hands-on AI enablement, you'll improve how teams discover, analyse and deliver change, creating measurable gains in productivity, quality and delivery capacity.

What you’ll do

• Lead, coach and develop Business Analysts, supporting performance, career growth and continuous learning.
• Evolve BA standards, frameworks and quality assurance practices across the CoE.
• Manage workforce planning, capability development and resource allocation.
• Provide expert guidance across discovery, inception and delivery.
• Identify and implement AI-enabled improvements using Microsoft 365 Copilot and the wider Microsoft ecosystem.
• Develop and scale prompts, AI agents, templates, guidance and automated workflows.
• Support adoption through coaching, training and stakeholder engagement.
• Measure benefits while embedding responsible AI, security, privacy and governance practices.

What you’ll bring

You'll be an experienced BA leader who combines strong people management with practical delivery experience and a passion for improving ways of working.

We're particularly interested in:

• Experience leading and developing BA teams in complex delivery or transformation environments.
• A track record of improving BA practice standards, capability and quality.
• Practical experience implementing AI-enabled productivity, automation or process improvements.
• Strong knowledge of Microsoft 365 Copilot and the broader Microsoft 365 ecosystem.
• Experience taking initiatives from discovery through implementation, adoption and benefits realisation.
• Strong stakeholder engagement, facilitation and influencing skills.
• An understanding of responsible AI, information security, privacy and risk management.

You don't need to meet every requirement. If you bring strong BA leadership and relevant AI enablement experience, we'd welcome a conversation.

Help shape the future of business analysis and delivery within a major banking organisation. Our client offers opportunities to learn and grow, flexible working arrangements, wellbeing support and an inclusive workplace that values diverse perspectives.