Client Services Manager

WILSON GROUP; New Zealand; Remote; NZD 85,000 - 115,000; Full time

Benefits offered by this job

Company vehicle

Flexible roster

Perks Programme

Job summary

FIRST Security in Auckland seeks an experienced Client Services Manager to elevate the customer experience and strengthen client partnerships across multiple sites. You will lead a team of security officers, manage a portfolio of Auckland-based clients, and drive service excellence.

The role requires a strong communicator with at least 2+ years in leadership and client-facing roles, plus a valid NZ Driver Licence and MOJ checks. A COA is preferred or obtainable.

Qualifications

• 2+ years’ leadership experience.
• 2+ years in a client service or customer-facing role.
• Security or service sector experience (advantageous).
• Strong communicator with excellent interpersonal and negotiation skills.
• Tech-savvy with the ability to use various staff management systems.
• Current COA (or ability to obtain one).
• Full NZ Driver Licence.
• Ability to pass MOJ criminal checks.

Responsibilities

• Manage a portfolio of Auckland-based clients.
• Be the first point of contact for support, escalation, and service delivery.
• Champion the customer voice internally and ensure promises are delivered.
• Lead, motivate, and support your team in the field.
• Build strong relationships with internal and external stakeholders.
• Drive financial performance and create strategic service plans.
• Complete operational, incident, and quality assurance reporting.

Skills

Leadership

Client service

Security experience

Communication

Tech skills

COA

NZ Driver Licence

MOJ checks

Tools

Staff management systems

Job description

Are you quick-thinking, people-focused, and great at building relationships?
Looking for a role where every day is different?

We’re FIRST Security, New Zealand’s market leader in protective security. We have an exciting opportunity to join our team! We are looking for an experienced Client Services Manager to join us in Tāmaki Makaurau (Mt Wellington – Auckland). This is a key role responsible for elevating the customer experience, strengthening client partnerships, and supporting a team of security officers across multiple sites.

What you’ll do

• Manage a portfolio of Auckland-based clients
• Be the first point of contact for support, escalation, and service delivery
• Champion the customer voice internally and ensure promises are delivered
• Lead, motivate, and support your team in the field
• Build strong relationships with internal and external stakeholders
• Drive financial performance and create strategic service plans
• Complete operational, incident, and quality assurance reporting

What we’re looking for

• 2+ years’ leadership experience
• 2+ years in a client service or customer-facing role
• Security or service sector experience (advantageous)
• Strong communicator with excellent interpersonal and negotiation skills
• Tech-savvy with the ability to use various staff management systems
• Current COA (or ability to obtain one)
• Full NZ Driver Licence
• Ability to pass MOJ criminal checks

What you’ll get

• Competitive salary + company vehicle
• Flexible roster based on business needs (not strictly Mon–Fri)
• Access to our Perks Programme (retail, fuel, grocery discounts + more)
• Ongoing training and development
• Strong Health & Safety culture with regular welfare checks
• Access to EAP, counselling, budgeting support, and discounted fuel for your whānau

At FIRST Security, you’ll be part of a supportive, people-focused team with opportunities to grow.

Ready for your next challenge?

First Security is part of the Wilson Group.