Field Service Officer - Taupo

CGR Services; Auckland; On-site; NZD 39,000 - 43,000; Full time

Benefits offered by this job

Competitive pay rate

Ongoing training & development

Supportive team environment

Perks program discounts

Wellbeing support & EAP

Job summary

FIRST Security in Taupo, Waikato, NZ, is seeking a Field Service Officer to install and maintain electronic monitoring equipment for individuals under community-based sentences across courts, prisons, and residential locations.

You will respond to faults and alert activations, attend callouts, and liaise with field support teams, ensuring professional interactions with clients and stakeholders while meeting our health and safety standards.

Qualifications

• Must be able to pass Ministry of Justice Criminal Convictions check.
• Current COA or the ability to obtain one.
• NZ residency or a valid NZ work visa.
• Full NZ Driver’s Licence required.

Responsibilities

• Install and maintain electronic monitoring equipment.
• Respond to equipment faults and alert activations.
• Attend callouts across courts, prisons, and residential locations.
• Liaise with field support teams to resolve issues quickly.
• Provide professional, respectful interactions with clients and stakeholders.
• Assist in other areas of the business when required.

Skills

Can-do attitude

Strong communication

Calm under pressure

Good physical fitness

Full NZ Driver’s Licence

MOJ check clearance

COA credential

NZ residency or valid work visa

Job description

Kia haumaru ai tātou katoa — keeping everyone safe. At FIRST Security, we’re proud to be one of New Zealand’s leading security providers, delivering trusted services across the country through our dedicated people.

About the Role

We’re looking for a motivated Field Service Officer to join our Taupo team. In this role, you’ll be responsible for installing and maintaining electronic monitoring equipment for individuals serving community-based sentences, working across a variety of environments including courts, prisons, and residential homes.

Duties:

• Installing and maintaining electronic monitoring equipment
• Responding to equipment faults and alert activations
• Attending callouts across courts, prisons, and residential locations
• Liaising with field support teams to resolve issues quickly
• Providing professional, respectful interactions with clients and stakeholders
• Assisting in other areas of the business when required

What you’ll need:

• A ‘can do’ attitude and willingness to learn
• Strong communication and listening skills
• Ability to think quickly and stay calm under pressure
• Good level of physical fitness
• Full NZ Driver’s Licence
• Ability to pass a Ministry of Justice Criminal Convictions check
• A current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Why work with FIRST Security:

• Competitive pay rate of $28.95 per hour once fully trained in EMS
• Full, ongoing training and development opportunities
• Supportive team environment with strong leadership
• Access to the ‘Perks’ program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and a strong health & safety culture
• Access to EAP services, including confidential counselling and financial support for you and your family

Ready to step into a role where you can make a real difference? Join a team that values your growth, supports your wellbeing, and helps keep communities safe.

First Security is part of the Wilson Group.

Field Service Officer - Taupo • Waikato, NZ