Schedule Coordinator (Fixed Term) - Taranaki

IHC New Zealand; Taranaki; On-site; NZD 77,146,000 - 82,656,000; Full time

Job summary

IDEA Services, part of IHC New Zealand, invites applications for a 6-month fixed-term Schedule Coordinator based in New Plymouth. The role supports rostering for Support Workers and Service Managers, building strong relationships to ensure smooth rosters and timely attendance.

Starting rate NZD$27.39 per hour, with full training provided in a collaborative not-for-profit environment. This position offers opportunities for growth within the IHC network.

Qualifications

• Scheduling or rostering experience desirable but not required; full training will be provided.
• Excellent verbal and written communication skills, and a professional telephone manner.
• Confident with computer systems including Microsoft Office, with a proven track record of picking up new systems quickly.
• The ability to plan your work efficiently, work within a high-pressure environment and to solve problems as they arise quickly.
• The ability to build positive professional relationships with others to achieve desired outcomes.

Responsibilities

• Building Strong Relationships: Establishing and nurturing trust with Support Workers and Service Managers to ensure smooth roster coordination.
• Efficient Communication: Engaging in regular phone interactions with Support Workers to manage rosters and address short-notice sick leave requirements promptly.
• Adaptability in High-Pressure Situations: Demonstrating creative problem-solving, resilience, and composure to meet deliverables amidst unforeseen challenges, ensuring uninterrupted services for the individuals we support.

Skills

Scheduling

Communication

Time management

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Mō te tūnga | About the role

Are you seeking a genuinely rewarding role within a supportive and collaborative environment? We're committed to making a positive difference in the lives of individuals living with intellectual disabilities.

• 6-month fixed term, full-time
• Office based in New Plymouth
• Starting rate $27.39 per hour

Your Primary Responsibilities Include

• Building Strong Relationships: Establishing and nurturing trust with Support Workers and Service Managers to ensure smooth roster coordination.
• Efficient Communication: Engaging in regular phone interactions with Support Workers to manage rosters and address short-notice sick leave requirements promptly.
• Adaptability in High-Pressure Situations: Demonstrating creative problem-solving, resilience, and composure to meet deliverables amidst unforeseen challenges, ensuring uninterrupted services for the individuals we support.

Ngā pūmanawatanga ōu | What you will bring

• Previous scheduling or rostering experience desirable but not required, full training will be provided.
• Excellent verbal and written communication skills, and a professional telephone manner.
• Confident with computer systems including Microsoft Office suite, with a proven track record of picking up new systems quickly
• The ability to plan your work efficiently, work within a high-pressure environment and to solve problems as they arise quickly
• The ability to build positive professional relationships with others to achieve desired outcomes

Nōu te rourou | What's in it for you?

• Join an established not-for-profit organisation and make a meaningful difference in the lives of individuals with intellectual disabilities in our community. Your contributions will support our workers and those we serve.
• Experience a collaborative and inclusive culture that prioritises the wellbeing of our team members. In this energetic environment, we find joy in our work and foster a sense of camaraderie.
• Benefit from continuous support from both management and the broader organisation. We are committed to your growth and offer various learning and development opportunities. Many of our Schedule Coordinators have advanced to other roles within our organisation.

Mō mātou | About us (IDEA Services)

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.