Samples Coordinator — Detail-Driven & Efficient Dispatch

New Zealand Panels Group; Canterbury; On-site; NZD 43,000 - 55,000; Full time

Benefits offered by this job

Employee Assistance Program

Staff Recognition Awards

Employee Referral Program

Employee Suggestion Program

Long Service Payments

Health Insurance Discount

Free Annual Health Checks

Job summary

New Zealand Panels Group in Kaiapoi is seeking a practical Samples Coordinator who ensures sample chips, folders, keychains, brochures and boards are stocked, assembled and dispatched efficiently. You will coordinate with the Auckland team, sales, customer services, dispatch and marketing to keep operations smooth.

The role emphasizes attention to detail, teamwork, and strong English communication while supporting product launches and monthly sample reporting across the country.

Qualifications

• Proven organisational skills and a keen eye for detail.
• Experience in a customer-facing role.
• Working knowledge of Excel and comfort with computer-based work.
• Willing to get hands-on and work as part of a team.
• Excellent communication skills, able to build relationships at all levels.
• A high standard of written and spoken English.

Responsibilities

• Keep stock on the shelves: review stock of sample chips, folders, keychains, brochures and boards, and place weekly orders with our Auckland samples team so we never run out, planning ahead for travel-related demand spikes with the sales and specification teams.
• Check and receive: ensure incoming stock is as ordered, correctly identified, and quality-check samples (arranging remakes where needed).
• Assemble and merchandise: update returned sample folders and put together new sample boards and boxes, keeping the Samples Room tidy and efficient.
• Dispatch quickly: respond promptly and courteously to sample requests from the website, our internal samples portal and email, and send them by the most effective route.
• Support marketing: help with product launches, events and the dispatch of marketing collateral.
• Track and report: process orders in the system and provide a monthly report on the number and type of samples dispatched.

Skills

Organisational skills

Customer-facing experience

Excel

Team player

Written and spoken English

Education

Any relevant vocational experience

Tools

Excel

Job description

New Zealand Panels Group in Kaiapoi is seeking a practical Samples Coordinator who ensures sample chips, folders, keychains, brochures and boards are stocked, assembled and dispatched efficiently. You will coordinate with the Auckland team, sales, customer services, dispatch and marketing to keep operations smooth.

The role emphasizes attention to detail, teamwork, and strong English communication while supporting product launches and monthly sample reporting across the country.