Sales Support - Interleasing

Mcmillan Shakespeare Limited; Auckland; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Novated leasing

Parental leave (12 weeks)

Learning and development opportunities

Sonder wellbeing platform

Income protection insurance

Employee share plan

Volunteer leave & career break

Rewards program

Job summary

MMS is seeking a Sales Support Officer to help Client Managers deliver an exceptional fleet customer experience. You will handle quotations, orders and daily client inquiries, driving client retention and growth while coordinating communications and fleet reporting.

In this hybrid Auckland-based role, you will build strong relationships with clients and drivers, ensure service excellence and support optimisation and cross-sell opportunities within the portfolio.

Qualifications

• A tertiary qualification in a business-related discipline or equivalent education and/or experience is preferred.
• Must hold a Full current Driver’s Licence.

Responsibilities

• Respond promptly and professionally to customer requests and Client Managers for fleet administration and growth.
• Build strong client and driver relationships, delivering responsive service tailored to individual needs.
• Proactively manage client services, ensuring compliance with company standards, legal requirements and policies.
• Manage end-to-end fleet administration, including quotations, orders, vehicle deliveries, registrations, fuel cards, fines and documentation.
• Coordinate contract changes, lease extensions, mini-leases, expiries and vehicle replacements.
• Support Business Development and Client Managers with quotations, direct sales and termination proposals.

Skills

Relationship management

Customer excellence

Communication

Teamwork

Execution & coordination

Education

Bachelor's degree in business or related field

Full current Driver's Licence

Job description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by driving what’s possible so that our clients achieve their goals in line with our company values.

The experts you can rely on - with more than 35 years’ experience, Interleasing provides expert fleet management services to a range of clients across Australia and New Zealand. Interleasing’s services include asset finance, vehicle sourcing, fleet management and driver related services for a wide range of assets.

Here’s how you will make a difference in this role…

As a Sales Support Officer, you’ll play a key role in supporting our Client Managers and delivering an exceptional experience for our fleet customers.

You’ll manage quotations, orders and day-to-day client enquiries, while helping maintain strong customer relationships and identifying opportunities to grow existing accounts. You’ll also coordinate client communications and prepare fleet performance reports that provide valuable insights to the team.

It’s a varied, customer-focused role where your organisation, responsiveness and relationship-building skills will directly support client retention, growth and customer satisfaction.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

Respond promptly and professionally daily to requests from customers as well as the Client Managers on all administrative tasks relevant to effective fleet management and growth in the business, specifically:

• Build strong client and driver relationships, delivering responsive service tailored to individual needs.
• Proactively manage client services, ensuring compliance with company standards, legal requirements and customer policies.
• Manage end-to-end fleet administration, including quotations, orders, vehicle deliveries, registrations, fuel cards, fines and fleet documentation.
• Coordinate contract changes, lease extensions, mini-leases, expiries and vehicle replacements in line with business guidelines.
• Support Business Development and Client Managers with quotations, direct sales and early termination proposals.
• Maintain accurate client, driver and vehicle records while identifying opportunities to improve service, streamline processes and support cross-sell and upsell activity.
  

To be considered for this role you will have:

• Relationship Management – Builds trusted relationships and aligns stakeholder priorities.
• Customer Excellence – Anticipates customer needs and delivers outstanding service.
• Communication – Communicates clearly, professionally and effectively.
• Teamwork – Collaborates across teams to drive results and continuous improvement.
• Execution & Coordination – Prioritises work, manages deadlines and consistently meets SLA commitments.
  

Essential Experience:

• Solid experience in a client support role, preferably in the automotive industry, or in a professional services environment with an elevated level of focus on customer service/sales activities.

Qualifications:

• A tertiary qualification in a business-related discipline or equivalent education and/or experience is preferred.
• Must hold a Full current Driver’s Licence.

What we can offer you:

• Strong culture and the support of a values-based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & Career break
• MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

We value the skills and attributes veterans can bring to our organisation.

We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at