Sales Support Coordinator

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

Better Packaging is hiring for a versatile role that blends customer support, office administration, reporting and systems tasks. You’ll assist customers, the sales team and leadership across a wide range of day-to-day activities, keeping processes running smoothly and samples organized.

The role suits someone who enjoys variety, is highly organized, detail oriented and comfortable using MS Office and HubSpot. English fluency is essential for supplier and customer communications.

Qualifications

• 1–3 years of work experience in administration, customer service, operations or sales support.
• Ability to stay highly organized and detail oriented while juggling priorities.
• Comfort with using business systems and MS Office.

Responsibilities

• Provide customer support via email and phone, manage order tracking and returns.
• Assist with sample management, packing and dispatch.
• Support admin tasks, onboarding, reporting and data management.
• Help the CEO and team with meeting coordination and office duties.

Skills

Organised

Detail oriented

Systems savvy

Willing to learn

Multitasking

Customer focus

Tools

HubSpot

Job description

Looking for a role where no two days are the same?

At Better Packaging, we're on a mission to use packaging as a force for good. We help businesses around the world reduce waste through sustainable packaging solutions that are better for people and the planet.

This is a highly varied role that combines customer support, office administration, reporting, systems administration, sample management and sales support.

If you enjoy being the person who makes things happen behind the scenes, we'd love to hear from you.

About the Role

You'll be supporting customers, the sales team and our leadership team across a wide range of day to day activities.

This role is perfect for someone who enjoys variety, takes pride in being organised and loves keeping things running smoothly.

What You'll Be Doing

• Customer Support
  • Answer customer enquiries via email and phone
  • Support customers with order tracking, returns and product questions
  • Assist customers using our online ordering platforms
  • Help deliver an exceptional customer experience
  • Create and dispatch customer sample packs
  • Prepare VIP sample packs for prospective customers
  • Manage and organise sample inventory
  • Keep our sample library accurate and up to date
• Systems & Administration
  • Support supplier and customer onboarding
  • Maintain accurate information in HubSpot and other business systems
  • Become an expert in our Direct-to-Supplier (DTS) processes
  • Assist with sales reporting, data management and impact reports
• Office & Executive Support
  • Keep the office organised, tidy and running smoothly
  • Manage office supplies and meeting room setup
  • Coordinate team lunches, catering and office activities
  • Provide administrative support to the CEO and wider team

About You

We're much more interested in attitude and capability than a specific background.

It is likely that you have 1 to 3 years of work experience. You might come from customer service, administration, retail, hospitality, operations or sales support.

• Highly organised
• Detail-oriented
• Systems savvy
• Willing to learn
• Comfortable juggling multiple priorities
• Someone who enjoys helping people and solving problems

We'd Love It If You Have

Experience in administration, customer service, operations or sales support

Strong Microsoft Office skills, particularly Excel

Confidence communicating with customers by phone and email

A can do attitude where no job is too much trouble

Bonus Points

Experience working in a small business environment

Reporting or analytical experience

Please note: Fluent English communication skills are essential. Mandarin is not required but would be helpful when communicating with some of our suppliers and customers in China.

Why Join Better Packaging?

Work for a purpose-driven company making a real impact

Join a supportive, collaborative team

Learn about customer operations, business systems and reporting

Enjoy a varied role where every day is different

Opportunity to grow and develop with a fast-growing business

If you're organised, proactive and love helping things run smoothly, we'd love to hear from you.