Sales & Customer Coordinator

ELS New Zealand; Howick; On-site; NZD 55,000 - 70,000; Full time

Job summary

Econic Laundry Solutions, a New Zealand-owned specialist in commercial laundry equipment, is seeking a commercially minded, highly organized Sales & Customer Coordinator for our Auckland team. You will own inbound sales, prepare quotations, and manage orders from sale through dispatch and invoicing.

You will coordinate with the wider sales and operations teams, maintain CRM records, and support campaigns, social media, and digital content to keep customers engaged and informed.

Qualifications

• Experience in customer-facing roles and a hands-on, organised approach to coordination.
• Comfortable with sales support tasks and processing quotes and orders.
• Familiarity with CRM systems and digital content is a plus.

Responsibilities

• Respond to and qualify inbound sales enquiries.
• Prepare quotations and follow up customer enquiries.
• Process orders for the smaller equipment range.
• Coordinate delivery and order progression with operations teams.
• Maintain CRM records and customer information.
• Support sales campaigns and digital content updates.

Skills

Customer service

Communication skills

Organisation

CRM experience

Sales support

Digital literacy

Tools

CRM

Social media tools

Website content management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Econic Laundry Solutions is a New Zealand-owned specialist in commercial laundry equipment and solutions. We work with customers throughout New Zealand and the Pacific Islands, providing leading equipment backed by nationwide service and technical support.

We're looking for a commercially minded, highly organised person to join our Auckland team in a newly created Sales & Customer Coordinator role.

This is a varied, hands-on role sitting at the centre of our sales function. You'll take ownership of inbound and transactional sales, including our smaller commercial equipment range and reseller orders, while supporting our wider sales team and helping ensure confirmed orders move smoothly from sale through to dispatch and invoicing.

It's a great fit for someone who enjoys dealing with customers, is comfortable selling and recommending products, and gets satisfaction from keeping things organised and moving.

You'll manage our "box" sales and reseller enquiries from initial contact through to order, helping customers select the right product and providing a responsive and professional buying experience. For larger or more complex solution sales, you'll work alongside our specialist sales team to ensure the opportunity gets to the right person. You'll:

Respond to and qualify inbound sales enquiries

Understand customer requirements and recommend appropriate products

Prepare quotations and follow up customer enquiries

Process orders for our smaller commercial equipment range

Manage and develop reseller enquiries and orders

Maintain customer and opportunity information in our CRM

Coordinate delivery and follow up customers after the sale

You'll help our wider sales team stay organised, responsive and connected with the market, including:

Preparing sales collateral, presentations and customer communications

Supporting sales campaigns and lead-generation activity

Helping maintain social media, website and digital content

Supporting exhibitions, events and new product campaigns

Helping communicate new products, projects and customer success stories

You don't need to be a marketing specialist, but you'll be digitally confident, communicate well and have an eye for good presentation.

You'll help coordinate the wider sales team's confirmed orders from sale through to dispatch and invoicing, including:

Checking that customer, product, pricing and delivery information is complete

Coordinating sales orders with our operations team

Keeping customers and salespeople informed as orders progress

Maintaining order documentation, CRM records and sales information

Coordinating invoicing and providing accounts administration support

Managing front desk and inbound enquiries

Providing general sales and business administration support

The focus is simple: keep things moving, get the detail right and make it easy for our customers to do business with us.

About You

We're looking for someone who combines great customer skills with strong organisation and commercial common sense.

You'll enjoy talking with customers and helping turn enquiries into orders, but you'll be equally comfortable preparing a quotation, processing an order, creating a social media post or making sure the detail behind a sale is right.

You'll ideally bring:

Sales, customer service, sales support or account coordination experience

Strong communication and relationship skills

Confidence dealing with customers by phone, email and online

Good commercial awareness and a customer-first approach

Excellent organisation, attention to detail and follow-through

Confidence using CRM, digital and business systems

Initiative and a willingness to take ownership

An interest in marketing, digital content and social media

Experience in commercial equipment, appliances, hospitality, healthcare or technical sales would be useful but isn't essential. What is important is a willingness and ability to learn, adapt and develop strong product and industry knowledge in what is a specialised and technical industry. Product and industry training will be provided.

Why Econic?

This is an opportunity to join a specialist New Zealand business in a role with plenty of variety and room to develop.

You'll have ownership of your own customer enquiries and sales while becoming an important coordination point across our wider sales and operations teams.

If you're customer focused, commercially minded, organised and enjoy getting things done, we'd like to hear from you.