Customer Care Representative

Dksh; New Zealand; On-site; NZD 20,000 - 32,000; Part time

Job summary

DKSH NZ is hiring a part-time Customer Care Representative in Palmerston North. You will process orders and resolve claims for The Warehouse and Woolworths, with a focus on accuracy and timely administration.

The role emphasizes data processing, system-based tasks, and cross-department coverage, offering a four-hour daily schedule and a hands-on team environment.

Qualifications

• FMCG/logistics/customer service experience is advantageous.
• Administration experience preferred, all experience levels welcome.
• Strong computer skills including Excel, Word, and SAP.

Responsibilities

• Accurate and efficient order processing for two key accounts.
• Timely claims resolution through structured investigation and systems.
• Administrative support to the Client team to maintain daily operations
• Flexible cover across multiple departmental roles to support resilience

Skills

Attention to detail

Calm under pressure

Proactive attitude

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

Job Description - Customer Care Representative

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As a trusted partner for companies looking to expand their reach in Asia and beyond, we drive growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

We represent some of New Zealand's favourite brands including Lindt, Ferrero Rocher, Nerds, Mentos, Betty Crocker, Old El Paso, Werther's Original, Natio, Trilogy, OPI, Rimmel London, Sally Hansen, Clairol, Gucci, Fudge, and many more!

Customer Care Representative (Part-Time)

About the Role

The Customer Care Representative is a part-time role of four hours per day, based in Palmerston North within DKSH's Customer Care team. Supporting two of DKSH's key retail accounts, The Warehouse and Woolworths, this is a data-processing and administration-focused role where your attention to detail and computer skills will truly shine — no call-centre environment here.

What You Will Deliver

• Accurate and efficient order processing that supports seamless supply to key accounts The Warehouse and Woolworths
• Timely and accurate claims resolution through structured investigation and system-based processes
• Reliable administrative support to the Client team that keeps day-to-day operations running smoothly
• Flexible cover across multiple departmental roles, contributing to team resilience and continuity

What You Bring

• Previous experience in Fast-Moving Consumer Goods (FMCG), logistics, warehousing, or customer service is highly advantageous
• Previous administration experience is preferred, though applications are welcome from candidates at all experience levels
• Good computer skills including Microsoft Excel, Word, and SAP
• Strong attention to detail with the ability to work methodically and meet deadlines
• A calm, clear approach under pressure with confidence learning new systems and processes
• A positive, proactive attitude with a willingness to take initiative and responsibility

Why Join DKSH

You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Care.