Sales Account Manager

Aotearoa New Zealand Association of Social Workers; Ōtara-Papatoetoe; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible or hybrid working models

5 weeks annual leave

2 wellbeing days per year

Employer KiwiSaver contribution

HealthNow card $250/year

Subsidised school holiday childcare

Job summary

Wild Bamboo, part of The Wise Group, is seeking a Sales Account Manager in Auckland to grow and manage a portfolio of customers across Aotearoa. You will develop new relationships and opportunities, combining sales, account management and customer success to deliver great outcomes.

The role requires a minimum of 3 years in technology, software, or B2B sales, with CRM experience, a customer-focused approach and ability to upsell, renew and expand the business.

Qualifications

• At least 3 years' experience in technology, software, or B2B sales.
• Relationship-focused communicator with wide range of stakeholders.
• Self-motivated and commercially minded with ability to manage multiple priorities.
• Experience using CRM systems and managing a sales pipeline.

Responsibilities

• Grow and support a portfolio of customers while developing new relationships and business opportunities across Aotearoa.
• Bring together sales, account management, and customer success to build trusted partnerships and understand customer needs.
• Provide an exceptional customer experience and drive outcomes for customers and Wild Bamboo.
• Advocate internally on behalf of customers to drive satisfaction and long-term relationships.
• Grow revenue through upselling, cross-selling, renewals, and new opportunities.
• Manage sales opportunities from enquiry to close, including product demos and CRM management.
• Gather customer insights and collaborate with internal teams to improve products and services.
• Support key customer relationships and contribute to a high-performing team culture.

Skills

Relationship management

CRM experience

B2B sales

Upselling & cross-selling

Stakeholder engagement

Self-motivated

Tools

CRM systems

Job description

Summary

We're looking for a Sales Account Manager who loves growing customer relationships and spotting new opportunities across Aotearoa. You'll manage and grow an existing portfolio while building trusted connections with organisations where whānau, people and community are at the heart of what they do. If you're commercially minded, great with people and enjoy building genuine, long-term relationships, we'd love to hear from you.

Mō mātou | About us

The Wise Group is a national provider of mental health, addiction and wellbeing services in Aotearoa. Our whānau of not-for-profit, community organisations share a common purpose: creating new opportunities for the wellbeing of people, vulnerable populations, organisations and communities.

Wild Bamboo is a software product and professional services company within the Wise Group. Our mission is to provide specialist software and lead the way in client information management for community organisations in Aotearoa. Our flagship product, Recordbase, is sophisticated, secure, web-based and easy to use. It was developed by the sector for the sector, to meet their real day-to-day needs. As part of the Wise Group, a Te Tiriti-based organisation, Wild Bamboo is committed to supporting organisations and communities through smart information systems and services.

Ngā āhuatanga kei a mātou | What we offer

• Flexible or hybrid working models
• 5 weeks annual leave (after 12 months employment)
• 2 paid wellbeing days per year
• Additional employer kiwi saver contribution
• HealthNow payment card - $250 per year to support the health and wellbeing of you and your whanau
• Subsidised school holiday childcare programmes

Mō tēnei tūranga mahi | About the role

This is a full-time role based in Auckland. You will be working Monday-Friday, 8:30am-5pm, with hybrid and flexible working supported.

• As our Sales Account Manager, you'll be responsible for growing and supporting a portfolio of customers while developing new relationships and business opportunities across Aotearoa. You'll bring together sales, account management, and customer success to build trusted partnerships, understand customer needs, and help deliver great outcomes for our customers and Wild Bambo.
• Provide an exceptional customer experience.
• Advocate internally on behalf of our customers to drive customer satisfaction and support long term trusted relationships.
• Grow revenue through upselling, cross-selling, renewals, and new business opportunities.
• Manage sales opportunities from enquiry to close, including product demonstrations and CRM management.
• Gather customer insights and work with internal teams to improve products and services.
• Support key customer relationships and contribute to a high-performing team culture.
• At least 3 years' experience in technology, software, or B2B sales.
• A relationship-focused communicator who can confidently engage with a wide range of stakeholders.
• Self-motivated and commercially minded, with the ability to manage multiple priorities and work autonomously.
• Experience using CRM systems and managing a sales pipeline.
• Curious, resilient, customer-focused, and committed to delivering great results.

Rā Katinga | Applications close:

25 October 2026. This role may close sooner if a suitable candidate is found

Contact | Whakapā:

Rob Veal on ••••@wildbamboo.co.nz if you have any questions

What can I earn as a Sales Account Manager