Marketing and Communications Lead

Wise Group; Auckland; Hybrid; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible or hybrid working models

5 weeks annual leave

2 paid wellbeing days per year

Additional employer kiwi saver(contrib

HealthNow payment card - $250 per year

Subsidised school holiday childcare

Job summary

Wild Bamboo is seeking a Marketing & Communications Lead to shape our story across health, disability, and social sectors. You’ll lead marketing plans, create engaging content, and strengthen customer engagement in a hybrid Auckland role.

With a strong writing background and at least 5 years in marketing, you’ll champion Te Tiriti-based values, collaborate with technical teams, and drive CRM and digital campaigns to showcase our products and services.

Qualifications

• Minimum 5 years’ experience in marketing and communications.
• Demonstrated ability to craft clear, engaging content.
• Understanding of Te Ao Māori and culturally aware communication.

Responsibilities

• Lead delivery of marketing plans, campaigns, and communications that meet business goals.
• Create content across digital channels, events, conferences, video, social, and customer communications.
• Own and optimise CRM and customer journeys to strengthen connections with customers.
• Tell customer stories and demonstrate impact of products and services.
• Gather marketing insights and customer feedback for continuous improvement.
• Manage marketing projects from planning to delivery with stakeholders.

Skills

5+ years marketing experience

Te Ao Māori understanding

Strong writing skills

Project management

CRM & digital marketing

Cross-functional collaboration

Health/NGO sector knowledge

Tools

CRM software

EDM tools

Social media platforms

Content creation tools

Job description

• Full-time permanent role + Based in Auckland
• Extra leave + wellbeing days + kiwisaver contribution

Shapehow customers experience Wild Bamboo through strategic marketing, storytelling, and customer engagement.

Summary

Use your creativity, storytelling, and marketing expertise to shape communications that are clear, engaging, and grounded in who we are. As part of a Te Tiriti-based organisation, you’ll develop content, campaigns, events, and customer experiences that reflect our values, strengthen relationships, and help organisations understand, engage with, and get the most from Wild Bamboo’s products and services.

Mō mātou: About us

Wild Bamboo is a software product and professional services company within the Wise Group, a Te Tiriti-based whānau of charitable, community-focused organisations. Together, we work to create new opportunities for the wellbeing of people, whānau, organisations, and communities across Aotearoa. Our communications reflect this purpose — helping people understand who we are, what we offer, and how our products and services support better outcomes for the sectors we serve.

Wild Bamboo is a software product and professional services company within the Wise Group, a family of charitable community-based organisations operating in the mental health, addiction, and other community care services sector. Our mission is to provide specialist software and lead the way in client information management for community organisations in New Zealand. Our flagship product, Recordbase, is sophisticated, secure, web-based and easy to use. It was developed by the sector for the sector, to meet their real day‑to‑day needs. We are committed to enriching people, organisations and communities through smart information systems and services.

Ngā āhuatanga kei a mātou | What we offer

It matters to us that our kaimahi come to work every day with curiosity, enthusiasm and a deep sense of shared purpose. Work is only one part of our lives, and making time for our whānau and ourselves is vital to leading a balanced life.

• Flexible or hybrid working models
• 5 weeks annual leave (after 12 months employment)
• 2 paid wellbeing days per year
• Additional employer kiwi saver contribution
• HealthNow payment card - $250 per year to support the health and wellbeing of you and your whanau
• Subsidised school holiday childcare programmes

Mō tēnei tūranga mahi | About the role

This is a full-time role based in Auckland. You will be working Monday-Friday, 8:30am-5pm, with hybrid and flexible working supported.

We're looking for a Marketing & Communications Lead to bring Wild Bamboo's story to life. You'll lead the delivery of our marketing strategy, create engaging content and campaigns, strengthen customer engagement, and help showcase the value of our products and services to the health, disability, and social sectors. A communicator who brings cultural awareness, curiosity and respect to their work, particularly in relation to Te Ao Māori.

What you’ll be up to

• Lead the delivery of marketing plans, campaigns, and communications that support business goals and customer engagement.
• Create compelling content and resources across digital channels, events, conferences, video, social media, and customer communications.
• Own and optimise our CRM, customer marketing journeys, and digital presence to strengthen connections with customers and prospects.
• Tell customer stories and showcase the impact of our products and services.
• Gather and share marketing insights, trends, and customer feedback to support continuous improvement.
• Manage marketing projects from planning through to delivery while keeping stakeholders informed and engaged.

Who we’re looking for

• At least 5 years' experience in a marketing and communications role, ideally within a software or technology environment.
• Ideally someone who has an understanding of Te Ao Māori and Māori cultural perspectives, with the confidence to bring cultural awareness and respect to their work, relationships, and engagement.
• An exceptional writer and communicator who can turn complex ideas into clear, engaging content.
• Someone who thrives on delivery, takes initiative, and can confidently manage multiple projects and priorities.
• Experience with CRM systems, digital marketing, EDMs, social media, and content creation tools.
• A collaborative relationship-builder who enjoys working with technical experts and diverse stakeholders.
• Bonus points for experience in digital health, or knowledge of New Zealand's health, disability, or social sectors.

Mō te tukanga | About the process

At Wild Bamboo, there is no such thing as the “perfect candidate.”

Let’s be honest, seeing responsibilities and competencies listed out can be intimidating – sometimes imposter syndrome creeps in and makes us question our abilities.

Please know that we list all these things to give you a feel for what the role entails and who we are. We hope you see them as an opportunity and an invitation, not a rigid checklist.

Rā Katinga |Applications close:

25 October 2026. This role may close sooner if a suitable candidate is found.

Whakapā | Contact:

RobVeal on [e-mail] if you have any questions