Despatch & Customer Service Coordinator

Waste Management; Christchurch; On-site; NZD 48,000 - 65,000; Full time

Job summary

WM New Zealand is Christchurch-based and invites applications for a Despatch Coordinator. You’ll deliver exceptional customer service, schedule daily operator work, monitor run sheets, and coordinate driver activities. Strong communication will help you build lasting client relationships and proactively manage delays.

You’ll join a collaborative team in a role that values attention to detail and proactive problem-solving. Applicants must be based in New Zealand with valid work eligibility.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Proactive, positive attitude with ability to build rapport quickly.
• Strong communication and relationship-building skills.
• High attention to detail and effective time management.
• Proficiency in Microsoft Office, particularly Word and Excel.

Responsibilities

• Respond to customer enquiries and requests.
• Schedule daily work for operators.
• Monitor and sign off run sheets.
• Coordinate driver activities.
• Notify clients of operational delays and build lasting relationships.

Job description

WM New Zealand is Christchurch-based and invites applications for a Despatch Coordinator. You’ll deliver exceptional customer service, schedule daily operator work, monitor run sheets, and coordinate driver activities. Strong communication will help you build lasting client relationships and proactively manage delays.

You’ll join a collaborative team in a role that values attention to detail and proactive problem-solving. Applicants must be based in New Zealand with valid work eligibility.