Roster & Client Care Coordinator (40hrs/week)

Presbyterian Support Northern; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Boost Programme

Referral Bonus

Employee Recognition

Long Service Leave

KiwiSaver

Leave Purchasing

Wellbeing Support

Flu Vaccination

PSN Scholarship

Job summary

Presbyterian Support Northern is seeking a Customer Care Coordinator for our Penrose office. This 40‑hour per week, fixed term role until February 2027 focuses on creating and managing rosters to ensure seamless client support and coverage.

You will coordinate with the internal team and handle scheduling conflicts with professionalism and accuracy. The role requires strong communication, organisational skills and the ability to adapt in a fast paced environment while maintaining confidentiality

Qualifications

• Proven experience in Customer Service or Call Centre roles.
• Excellent verbal and written communication skills.
• Professional integrity: confidentiality and privacy.
• Ability to work independently but also as part of a team.
• Ability to prioritise and manage time with strong organisational skills.
• Proven high level of competence in computer systems i.e. Microsoft Suite.
• Fantastic team player.

Responsibilities

• Create and manage rosters to cover client service needs.
• Coordinate with internal team to resolve scheduling conflicts.
• Ensure compliance with policies and client requirements.
• Provide a calm, organised approach in a fast‑paced environment.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Time management

Organisational skills

Tools

Microsoft Office

Job description

Presbyterian Support Northern is seeking a Customer Care Coordinator for our Penrose office. This 40‑hour per week, fixed term role until February 2027 focuses on creating and managing rosters to ensure seamless client support and coverage.

You will coordinate with the internal team and handle scheduling conflicts with professionalism and accuracy. The role requires strong communication, organisational skills and the ability to adapt in a fast paced environment while maintaining confidentiality