RMO Daily Operations Coordinator

Te Whatu Ora - Health New Zealand; Auckland; On-site; NZD 52,000 - 64,000; Full time

Job summary

Health New Zealand Te Whatu Ora is seeking an RMO Daily Operations Advisor to support the Auckland, Counties Manukau and Waitematā hospitals. You will manage rosters, leave, vacancy cover and provide practical support to RMOs and clinical services.

The role requires strong organisation, customer service, and problem-solving abilities, with a collaborative approach to stakeholder engagement and running changeovers.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and time-management abilities.
• Proactive, flexible and team-focused approach.
• Confidence handling problems and changing priorities.
• Previous rostering or workforce coordination experience.
• Strong attention to detail.

Responsibilities

• Responding to RMO enquiries by phone, email and in person.
• Managing rosters, leave and vacancy cover.
• Identifying issues and finding practical solutions.
• Maintaining accurate and organised records.
• Supporting orientation and run changeovers.
• Building positive relationships across clinical and workforce teams.
• Participating in the regional after-hours RMO booking service on a rostered basis.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Attention to detail

Roster coordination experience

Microsoft Excel

Tools

Microsoft Excel

Job description

Health New Zealand Te Whatu Ora is seeking an RMO Daily Operations Advisor to support the Auckland, Counties Manukau and Waitematā hospitals. You will manage rosters, leave, vacancy cover and provide practical support to RMOs and clinical services.

The role requires strong organisation, customer service, and problem-solving abilities, with a collaborative approach to stakeholder engagement and running changeovers.