Ringa Haapai Service Representatives - Part Time

CGR Services; Auckland; On-site; NZD 40,000 - 45,000; Part time

Benefits offered by this job

Professional development

Wellbeing days

Health insurance

Annual health checks

Additional annual leave

Job summary

Hamilton City Council's Libraries team seeks a Ringa Hapai Service Representative to support day-to-day library operations at Dinsdale Library. You will help members borrow and return items, locate titles, assist with technology, and ensure shelving is accurate.

You'll run community programmes from storytime to coding sessions, connect patrons with resources, and contribute to an inclusive, welcoming space. This 20-hour-per-week role offers development opportunities and a supportive team culture.

Qualifications

• Experience in a customer service environment; library exposure is a bonus.
• Interest in running children's programmes and events.
• Friendly, welcoming, inclusive customer interactions.
• Confident with computer use and handling transactions.

Responsibilities

• Issue books, search titles, process returns and shelving.
• Assist the public with learning tech and online resources.
• Plan and run community programmes and events for all ages.
• Connect people with resources, groups, and heritage info.
• Provide reading suggestions and recommendations to customers.

Skills

Customer service

Public engagement

Event coordination

Computer literacy

Job description

We are now on the hunt for a Ringa Hapai Service Representative to join our Libraries team.

Our Ringa Hapaai Service Representatives do a bit of everything, and we love seeing our team members utilise the unique skills they have. Although we LOVE books, our spaces are so much more than this!

This role sits onsite at Dinsdale Library, we encourage growth, autonomy and have a great supportive culture.

What will I be doing day to day?

• You'll be doing core library support work: issuing books, searching for titles, returns and shelving.
• You could also be supporting the public with using our technology for learning, job hunting, connecting with family or sustaining curiosity.
• Running great programmes and events for the community – from story-time/wriggle and rhyme, through to stop motion, coding classes and supporting our Auaha Maker space librarians in the Auaha Maker space.
• Connecting people with resources such as hard-to-find information, genealogy queries, interest groups or their heritage.
• Providing great suggestions for customer queries to what to read next!

The following position is available:

Monday 11.30am-5.30pm, Tuesday 9am-2.30pm, Friday 11.30am-5.30pm, and Saturday 9am-1pm, 1 in 8 Sundays at a larger branch. 20 hours per week

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Have experience and are confident within a customer service environment - you will be dealing with a diverse range of customers within our community! (If you have a history within a library environment, this is a bonus).
• Are passionate about or would love to start running children’s programmes and leading events.
• Are a positive person that customers warm to and have a natural ability to create a welcoming inclusive environment no matter the circumstances.
• Can confidently use a computer and handle cash/ transactions.

Additional Information

He aha te wariu o te utu kaimahi? | What’s the salary?

The rate for this role starts at $29.90 per hour.

• Opportunities for professional development
• Two wellbeing days after 12 months service
• Free health insurance through Unimed including hospital/surgery grade cover and discounted membership rates for family members
• Free annual health checks and flu vaccination
• Ability to purchase additional annual leave

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. If this role is Safety Sensitive a pre-employment medical including drug and alcohol test will be required.

This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.