Customer Service Delivery Representative - Aquatics Part Time

Hamilton City Council; Hamilton; On-site; NZD 39,000 - 45,000; Part time

Benefits offered by this job

Wellbeing days

Unimed health insurance

Annual health checks

Extra annual leave

Gym discounts

Job summary

Hamilton City Council's Hamilton Pools is seeking a Customer Service Delivery Representative for Aquatics (Part Time). You will greet visitors, answer questions, take bookings and sell services, ensuring a welcoming experience for every guest.

This onsite role at Hamilton Pools offers a fast-paced team environment with opportunities for professional development and wellbeing benefits, including health cover and annual wellness initiatives.

Qualifications

• Positive, welcoming vibe and inclusive environment.
• Thrives in fast-paced environment and handles cash.
• Experience with Outlook, Word and Excel; training provided.
• Previous sales experience in fitness centre or learn-to-swim setting.

Responsibilities

• Greet customers and act as gatekeeper to Hamilton Pools.
• Answer questions, take bookings and sell available services and products.
• Maintain accurate cash handling and records on the go.
• Interact confidently with people from diverse backgrounds.

Job description

Customer Service Delivery Representative - Aquatics Part Time

• Part-time
• Group: Customer & Community

This position sits within the Customer and Community Group and reports the Service Delivery Lead – Aquatics. Customer Serviceteams are thevoiceof the customer and thefaceof theorganisation. This opportunity will give you the tools to deliver excellent customer service and could lead into the many customer service career streams within Council.

• Ourpurpose is to improve the wellbeing of Hamiltonians.
• Our mission is to be the leading community-focused Council.
• Our vision is to see Hamilton’s potential unlocked – it’s the best place to live!

This role sits onsite at Hamilton Pools, who encourage growth, autonomy and have a great supportive culture. To find out more about Hamilton Pools, click here

We have 2part-time positions available at Waterworld and Gallagher Aquatics Centre:

Position 1 - Mon 12.00pm-8.30pm, Thurs8.00am-11.00am, Sat3.45pm-8.15pm = 15 hrs

Our Customer Service Delivery Representatives are the gatekeepers to Hamilton Pools. They are the smiling faces customers first see when they walk through the doors, they know a little about everything going on within our facilities and create memorable experiences, answer questions, take bookings and sell our services and products we have available.

Oo puumanawa me oo wheako | Your skills and experience

Have a positive vibe that customers warm to and a natural ability to create a welcoming inclusive environment no matter the circumstances.

Thrive in an upbeat, fast paced workplace, can handle cash and maintain accurate records on the go.

Are always up for a laugh, have a calm approach and can confidently interact with people from all walks of life.

Have experience on computer systems such as Outlook, Microsoft Excel and Word, although specific system training will be provided.

Have previous experience in direct sales, ideally in a Fitness Centre or Learn to Swim school setting.

If you are someone who prefers to work alone, want to focus on only one thing at a time or need an environment that’s predictable this role may not be for you.

He aha te wariu o te utu kaimahi? | What’s the salary?

Circa$29.90 per hour, dependent on skills and experience.

• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Applications close on the:17/09/2026

Note: We will be shortlistingas we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants byclicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.

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