Revenue Assurance Analyst

One New Zealand; Auckland; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Southern Cross health insurance

Lifestyle leave

Work-from-home flexibility

Discounts on One NZ products

Job summary

One NZ is seeking a Revenue Assurance Analyst to safeguard revenue and margins across products, services and customer segments. You will investigate variances and ensure billing is complete, accurate and on time.

You’ll collaborate with commercial, finance, operations and technology teams to strengthen controls, improve processes and support change with confidence. This is a full-time, permanent role with 40 hours per week.

Qualifications

• Around 1 year of experience in revenue or billing assurance.
• Bachelor’s degree or equivalent.
• Ability to understand contracts, pricing and billing implications.

Responsibilities

• Perform data-led assurance across the end-to-end revenue and billing lifecycle to identify missing, incorrect or untimely charges.
• Validate billing outcomes against prices, terms, discounts and contract commitments.
• Reconcile CRM, order, provisioning, billing and invoice data to identify anomalies and drive timely resolution.
• Investigate discrepancies, coordinate correction or recovery, and recommend improvements that reduce repeat issues and control failures.
• Assess revenue and billing impacts for new or changed products, pricing, campaigns, systems and processes, and define assurance requirements.
• Work across commercial, finance, operations, technology, customer teams and vendors to bridge business and technical understanding.
• Maintain clear assurance documentation, risk assessments and reporting to support governance and audit requirements.
• Bring assurance expertise into projects and forums, helping protect revenue while supporting change and continuous improvement.

Skills

Attention to detail

Analytical thinking

Excel

Power BI

SQL

AI capability

Commercial acumen

Stakeholder management

Communication

Billing knowledge

Education

Bachelor’s degree or equivalent

Tools

SQL

Power BI

Job description

He aha ai tātou – Why us? At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand.

Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

He aha ai tātou – Why us? At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.” Ko tō tūranga – your role As Revenue Assurance Analyst, you will play a key role in protecting One NZ’s revenue and margin by ensuring billing is complete, accurate and on time across our products, services and customer segments. You will investigate variances, identify revenue leakage and billing errors, and work closely with commercial, finance, operations and technology teams to strengthen controls, improve processes and support change with confidence. This is a great opportunity for someone who enjoys working with data, solving complex problems and making a visible impact through stronger assurance and better customer outcomes. Please note: this is a full time (40 hours per week), Permanent role. Ko Tō Mahi – What You’ll Do

• Perform data-led assurance across the end-to-end revenue and billing lifecycle to identify missing, incorrect or untimely charges.
• Validate billing outcomes and source data against approved prices, product and service terms, discounts, offers and contract commitments.
• Reconcile CRM, order, provisioning, billing and invoice data to identify anomalies, quantify impact and drive timely resolution.
• Investigate discrepancies, coordinate correction or recovery, and recommend improvements that reduce repeat issues and control failures.
• Assess revenue and billing impacts for new or changed products, pricing, campaigns, systems and processes, and define assurance requirements.
• Work across commercial, finance, operations, technology, customer teams and vendors to bridge business and technical understanding.
• Maintain clear assurance documentation, risk assessments and reporting to support governance and audit requirements.
• Bring assurance expertise into projects and forums, helping protect revenue while supporting change and continuous improvement.

Na Tōu Rourou - What You’ll Bring

• Strong attention to detail, analytical thinking and a practical problem-solving mindset.
• Comfortable working with large, complex data sets and able to interpret, reconcile and explain information clearly.
• Strong Microsoft Excel skills; Power BI is an advantage, with SQL and AI capability desirable.
• Commercial acumen, with the ability to understand contracts, pricing and billing implications.
• Good understanding of billing and revenue processes, controls and end-to-end service lifecycles.
• Ability to assess change impacts and risks across business and technical processes and translate them into practical assurance requirements.
• Strong communication, stakeholder management and interpersonal skills, with the ability to bridge business and technical perspectives.
• Around 1 year of relevant experience in revenue or billing assurance, ideally within a complex environment.
• A relevant bachelor’s degree or equivalent qualification.

Nā Mātou Te Rourou – What You’ll Get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others.