Process Improvement Lead

Vodafone New Zealand Limited; Auckland; Hybrid; NZD 105,000 - 135,000; Full time

Benefits offered by this job

Southern Cross health insurance

Lifestyle leave

Discounts on One NZ products

Flexible work from home

Job summary

One NZ is seeking a Process Improvement Lead to transform how work gets done across the business. You will identify, design, and optimise future-state processes using a blend of human expertise, automation, AI-enabled tools, and modern workflow design.

You will champion process management frameworks, collaborate with cross-functional teams, coach stakeholders, and help unlock value at scale. This role offers flexible hybrid work and health benefits.

Qualifications

• Experience with process modelling and improvement frameworks.
• Ability to lead cross-functional initiatives and workshops.
• Comfort with AI, automation and digital tools in business processes.
• Excellent communication across all levels.

Responsibilities

• Identify, prioritise, implement and realise benefits from process improvement initiatives.
• Identify opportunities for AI, automation and digital tools to simplify work and improve quality.
• Create and continuously improve standardised process assets.
• Analyse cross-functional processes and provide insights and recommendations for improvement.
• Facilitate stakeholder workshops and build alignment across teams and functions.
• Promote a continuous improvement culture through training and coaching.
• Work autonomously to deliver assigned improvement initiatives and outcomes.

Skills

Process modelling

Frameworks

Methods & tools

Critical thinking

Stakeholder management

Change management

Planning & delivery

AI curiosity

Communication

Education

Lean Six Sigma Yellow Belt

TM Forum Framework Practitioner

Tools

Salesforce Comms Cloud

Job description

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At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

The Process Improvement Lead plays a critical role in transforming how work gets done across One NZ. You'll identify, design, and optimise future-state processes that simplify work, remove waste, and unlock value through a combination of human expertise, automation, AI-enabled tools, digital agents, and modern workflow design.

You will champion, develop, and deploy process management frameworks, improvement methodologies, and process tools that enable simple, visible, accurate, and future-ready processes at scale.

This is an exciting opportunity to work with cross functional teams to help solve complex challenges, redesign workflows, and influence how technology, AI, and automation are used to create better outcomes for our customers, people, and business.

Ko tō mahi – what you’ll do

• Identify, prioritise, implement and realise benefits from process improvement initiatives, including as part of a squad.
• Identify opportunities for AI, automation and digital tools to simplify work and improve quality and outcomes.
• Create and continuously improve standardised process assets.
• Analyse cross-functional processes and provide insights and recommendations for improvement.
• Facilitate stakeholder workshops and build alignment across teams and functions.
• Promote a continuous improvement culture through training and coaching.
• Work autonomously to deliver assigned improvement initiatives and outcomes.

Na tōu rourou - what you’ll bring

• Extensive experience in process modelling, process frameworks, methods and tools.
• Strong critical and strategic thinking, with sound judgement and structured problem-solving skills.
• Strong change and stakeholder management capability as well as planning, prioritisation and delivery skills.
• Curiosity and practical confidence with AI, automation and digital tools and their application to business, service and process outcomes.
• Excellent communication skills, with the ability to simplify complex business problems for all levels of stakeholders.
• Lean Six Sigma Yellow Belt or similar qualification would be beneficial.
• TM Forum Framework Practitioner or similar process management framework qualification would be beneficial
• Experience using Salesforce Comms Cloud would be beneficial
• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.