Process Improvement Lead

One New Zealand; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible WFH

Health insurance

Lifestyle leave

Staff discounts

Job summary

One New Zealand is seeking a Process Improvement Lead to transform how work gets done across the organisation. You will identify and design future-state processes, leveraging human expertise, automation and AI-enabled tools to unlock value and reduce waste.

You will lead cross-functional initiatives, promote a culture of continuous improvement, and coach teams to adopt standardised processes while delivering measurable benefits for customers and the business.

Qualifications

• Extensive experience in process modelling, process frameworks, methods and tools.
• Strong critical and strategic thinking with structured problem-solving skills.
• Strong change and stakeholder management capability, plus planning and delivery skills.
• Curiosity and practical confidence with AI, automation and digital tools.
• Excellent communication skills and ability to simplify complex problems.

Responsibilities

• Identify, prioritise, implement and realise benefits from process improvement initiatives, including as part of a squad.
• Identify opportunities for AI, automation and digital tools to simplify work and improve quality and outcomes.
• Create and continuously improve standardised process assets.
• Analyse cross-functional processes and provide insights and recommendations for improvement.
• Facilitate stakeholder workshops and build alignment across teams and functions.
• Promote a continuous improvement culture through training and coaching.
• Work autonomously to deliver assigned improvement initiatives and outcomes.

Job description

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand.

Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand.

Kia renarana te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s a blah blah appearing again.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

The Process Improvement Lead plays a critical role in transforming how work gets done across One NZ. You'll identify, design, and optimise future-state processes that simplify work, remove waste, and unlock value through a combination of human expertise, automation, AI-enabled tools, digital agents, and modern workflow design.

Ko Tō Mahi – What You’ll Do

• Identify, prioritise, implement and realise benefits from process improvement initiatives, including as part of a squad.
• Identify opportunities for AI, automation and digital tools to simplify work and improve quality and outcomes.
• Create and continuously improve standardised process assets.
• Analyse cross-functional processes and provide insights and recommendations for improvement.
• Facilitate stakeholder workshops and build alignment across teams and functions.
• Promote a continuous improvement culture through training and coaching.
• Work autonomously to deliver assigned improvement initiatives and outcomes.

Na Tōu Rourou - What You’ll Bring

• Extensive experience in process modelling, process frameworks, methods and tools.
• Strong critical and strategic thinking, with sound judgement and structured problem-solving skills.
• Strong change and stakeholder management capability as well as planning, prioritisation and delivery skills.
• Curiosity and practical confidence with AI, automation and digital tools and their application to business, service and process outcomes.
• Excellent communication skills, with the ability to simplify complex business problems for all levels of stakeholders.
• Lean Six Sigma Yellow Belt, or similar qualification would be beneficial.
• TM Forum Framework Practitioner or similar process management framework qualification would be beneficial.
• Experience using Salesforce Comms Cloud would be beneficial.

Nā Mātou Te Rourou – What You’ll Get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.