Retail Store Manager - Lead, Optimize & Delight Customers

Chemist Warehouse Group; Dunedin; Hybrid; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rates

Friendly and supportive team

Discounts across all brands

Ongoing training and development

Free flu vaccinations

EAP and support services

Job summary

Chemist Warehouse South Dunedin is seeking a motivated and passionate individual to join our team as a Full-Time Retail Manager!

You will manage day-to-day retail operations, supervise pharmacy staff, build customer rapport, and drive store efficiency while upholding safety and policy standards in our busy Dunedin location. NZ residency or a valid NZ work permit is required. We offer a supportive team, competitive hourly rates, staff discounts, and ongoing training.

Qualifications

• Proven retail management experience in fast-paced, high-volume environments.
• Strong people management experience, ideally 15–25 staff.
• Leadership, mentorship and effective management skills.
• Problem-solving with a continuous improvement mindset.
• Proficiency with computer systems and tech tools.
• Excellent customer service, negotiation and interpersonal skills.
• Strong communication across stakeholder levels.
• NZ residency or valid NZ work permit is required.

Responsibilities

• Manage day-to-day retail operations of the store.
• Supervise and coordinate pharmacy staff and staffing activities.
• Build and maintain customer rapport and loyalty.
• Improve store processes and procedures for efficiency.
• Address customer complaints as required.
• Resolve staffing issues and stock discrepancies.
• Ensure policies and safety standards are followed.
• Maintain workplace health and safety.

Skills

Retail management

People management

Leadership

Problem solving

Tech savvy

Customer service

Communication

NZ residency

Job description

Chemist Warehouse South Dunedin is seeking a motivated and passionate individual to join our team as a Full-Time Retail Manager!

You will manage day-to-day retail operations, supervise pharmacy staff, build customer rapport, and drive store efficiency while upholding safety and policy standards in our busy Dunedin location. NZ residency or a valid NZ work permit is required. We offer a supportive team, competitive hourly rates, staff discounts, and ongoing training.