Retail Manager

JobSpace; Dunedin; On-site; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rates

Supportive team environment

Staff discounts

Training and development

Free flu vaccinations

EAP access

Job summary

Chemist Warehouse South Dunedin is seeking a motivated Full-Time Retail Manager to lead day-to-day store operations and a busy pharmacy team. You will focus on customer service, stock control, and process improvement to drive sales and customer satisfaction.

The role requires hands-on leadership with a focus on staff development, safety, and exemplary service in a fast-paced environment. NZ residency or valid work permit is required.

Qualifications

• Retail management experience in fast-paced, high-volume environments.
• Proven people management experience, ideally overseeing 15–25 staff.
• Strong leadership and mentoring abilities.
• Strong problem-solving with continuous improvement mindset.
• Tech-savvy with proficiency in using computer systems.
• Exceptional customer service, negotiation skills.
• Excellent communication and stakeholder collaboration.

Responsibilities

• Managing day-to-day retail operations of the store
• Supervising and coordinating retail pharmacy staff and staffing activities
• Building and maintaining customer rapport and loyalty
• Improving the efficiency of store processes and procedures
• Addressing customer complaints as required
• Resolving staffing issues and stock discrepancies
• Ensuring organisational policies and procedures are followed and enforced
• Maintaining workplace Occupational Health and Safety

Skills

Retail management

People management

Leadership & mentoring

Problem-solving

Tech savvy

Customer service

Communication & stakeholder

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About Chemist Warehouse NZ Established in New Zealand in 2017, Chemist Warehouse has rapidly grown to over 70 stores and continues to expand. We take great pride in being innovative, competitive, and responsive to the evolving needs of our marketplace.

As a proudly New Zealand-owned and operated business, we are committed to making healthcare more accessible to all. Our mission is simple but powerful - to break down all barriers to medication and healthcare access, so that our communities can live happier and healthier lives.

What's in it for you?!

• Competitive hourly rates
• Friendly and supportive team environment
• Discounts across all of our brands!
• Ongoing training and professional development
• Free flu vaccinations
• Access to EAP and support services

The Opportunity

Chemist Warehouse South Dunedin is seeking a motivated and passionate individual to join our team as a Full-Time Retail Manager!

Job Responsibilities

• Managing the day-to-day retail operations of the store
• Supervising and coordinating retail pharmacy staff and staffing activities
• Building and maintaining customer rapport and loyalty
• Improving the efficiency of store processes and procedures
• Addressing customer complaints as required
• Resolving staffing issues and stock discrepancies
• Ensuring organisational policies and procedures are followed and enforced
• Maintaining workplace Occupational Health and Safety

Skills

• Proven successful retail management experience (within fast paced & high volumes industries)
• Strong stable people management experience (ideally managing 15-25staff)
• Effective and positively impactful leadership, mentorship, and management skills
• Efficient problem-solving skills with a questioning and continuous improvement mindset
• Proficiency in using computer systems and tech savvy
• Exceptional customer service, negotiation, and influential skills
• Strong communication skills and able to relate, partner & advise at all various stakeholder levels

Applicants for this position must have NZ residency or a valid NZ work permit

Physical Requirements Repeat the same movements Stand for long periods of time Use hands to handle, control, or feel objects, tools, or controls

Why Join Us? At Chemist Warehouse, we’re proud of our culture and mission to make healthcare more accessible. Join our fast-growing team and enjoy competitive pay, generous staff discounts, fun work events, and a supportive, customer-focused environment. We offer ongoing training and plenty of opportunities for career growth. If you value innovation, dedication, and making a difference in the community, we’d love to hear from you.