Retail Manager

Chemist Warehouse Group; Dunedin; Hybrid; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rates

Friendly and supportive team

Discounts across all brands

Ongoing training and development

Free flu vaccinations

EAP and support services

Job summary

Chemist Warehouse South Dunedin is seeking a motivated and passionate individual to join our team as a Full-Time Retail Manager!

You will manage day-to-day retail operations, supervise pharmacy staff, build customer rapport, and drive store efficiency while upholding safety and policy standards in our busy Dunedin location. NZ residency or a valid NZ work permit is required. We offer a supportive team, competitive hourly rates, staff discounts, and ongoing training.

Qualifications

• Proven retail management experience in fast-paced, high-volume environments.
• Strong people management experience, ideally 15–25 staff.
• Leadership, mentorship and effective management skills.
• Problem-solving with a continuous improvement mindset.
• Proficiency with computer systems and tech tools.
• Excellent customer service, negotiation and interpersonal skills.
• Strong communication across stakeholder levels.
• NZ residency or valid NZ work permit is required.

Responsibilities

• Manage day-to-day retail operations of the store.
• Supervise and coordinate pharmacy staff and staffing activities.
• Build and maintain customer rapport and loyalty.
• Improve store processes and procedures for efficiency.
• Address customer complaints as required.
• Resolve staffing issues and stock discrepancies.
• Ensure policies and safety standards are followed.
• Maintain workplace health and safety.

Skills

Retail management

People management

Leadership

Problem solving

Tech savvy

Customer service

Communication

NZ residency

Job description

Established in New Zealand in 2017, Chemist Warehouse has rapidly grew to over 70 stores and continues to expand. We take great pride in being innovative, competitive, and responsive to the evolving needs of our marketplace. As a proudly New Zealand-owned and operated business, we are committed to making healthcare more accessible to all. Our mission is simple but powerful - to break down all barriers to medication and healthcare access, so that our communities can live happier and healthier lives.

What's in it for you?!

• Competitive hourly rates
• Friendly and supportive team environment
• Discounts across all of our brands!
• Ongoing training and professional development
• Free flu vaccinations
• Access to EAP and support services

The Opportunity

Chemist Warehouse South Dunedin is seeking a motivated and passionate individual to join our team as a Full-Time Retail Manager!

Job Responsibilities

• Managing the day-to-day retail operations of the store
• Supervising and coordinating retail pharmacy staff and staffing activities
• Building and maintaining customer rapport and loyalty
• Improving the efficiency of store processes and procedures
• Addressing customer complaints as required
• Resolving staffing issues and stockdiscrepancies
• Ensuring organisational policies and procedures are followed and enforced
• Maintaining workplace Occupational Health and Safety

Skills

• Proven successful retail management experience (within fast paced & high volumes industries)
• Strong stable people management experience (ideally managing 15-25staff)
• Effective and positively impactful leadership, mentorship, and management skills
• Efficient problem-solving skills with a questioning and continuous improvement mindset
• Proficiency in using computer systems and tech savvy
• Exceptional customer service, negotiation, and influential skills
• Strong communication skills and able to relate, partner & advise at all various stakeholder levels
• Applicants for this position must have NZ residency or a valid NZ work permit

Physical Requirements

Repeat the same movements

Stand for long periods of time

Use hands to handle, control, or feel objects, tools, or controls

Why Join Us?

At Chemist Warehouse, we’re proud of our culture and mission to make healthcare more accessible. Join our fast-growing team and enjoy competitive pay, generous staff discounts, fun work events, and a supportive, customer-focused environment. We offer ongoing training and plenty of opportunities for career growth. If you value innovation, dedication, and making a difference in the community, we’d love to hear from you.