Retail Store Manager

Coverme Ashburton Limited; Canterbury; On-site; NZD 33,000 - 36,000; Full time

Job summary

CoverMe Ashburton LTD in Ashburton, Canterbury, New Zealand is seeking a Store Manager to lead daily operations of the phone repair and retail store. You will supervise staff, manage repairs inquiries, stock, and customer service to deliver a friendly, efficient shopping experience.

The role requires hands-on leadership, roster management, cash handling, health and safety compliance, and reporting to management.

Qualifications

• 2 years of experience in retail or related qualification.
• Knowledge of retail sales, inventory control, stock ordering and cash handling.
• Experience with mobile phones, tablets, computers or electronic repairs would be an advantage.
• Strong organisational and time-management skills.
• Good interpersonal and communication skills.
• Strong customer-service and problem-solving abilities.
• Ability to lead, motivate and manage a team.
• Ability to work independently and take responsibility for daily store operations.
• Willingness and ability to work according to roster.

Responsibilities

• Oversee the daily operations of the phone repair and retail store.
• Lead, train, supervise and roster staff to ensure efficient store operations and customer service.
• Manage mobile phone, tablet and electronic device repair enquiries and ensure repairs are handled efficiently.
• Manage stock levels and place supplier orders to ensure phones, accessories, spare parts and other products are available.
• Respond to customer enquiries and resolve complaints professionally to maintain customer satisfaction.
• Monitor retail sales and repair performance and implement strategies to achieve business targets.
• Promote mobile phones, accessories, screen protectors, repair services and other products.
• Manage cash handling, point-of-sale transactions and daily financial procedures.
• Maintain accurate records of repairs, sales, stock and customer transactions.
• Ensure full compliance with workplace health and safety requirements and company policies.
• Maintain store cleanliness, organisation and professional visual presentation.
• Prepare and present sales, repair and performance reports to company management.
• Build strong relationships with customers and encourage repeat business.
• Identify opportunities to improve store operations, customer service and sales performance.

Skills

Retail management

Staff supervision

Customer service

Communication

Organisational skills

Education

Retail-related qualification

Tools

POS system

Job description

Store Manager – CoverMe Ashburton LTD

Employment Type: Permanent, Full-time
Hours of Work: 30-40 hours per week
Pay Rate: $32.00- $35 per hour

Company: CoverMe Ashburton LTD

Location: Ashburton, Canterbury, New Zealand

Key Responsibilities

• Oversee the daily operations of the phone repair and retail store.
• Lead, train, supervise and roster staff to ensure efficient store operations and customer service.
• Manage mobile phone, tablet and electronic device repair enquiries and ensure repairs are handled efficiently.
• Manage stock levels and place supplier orders to ensure phones, accessories, spare parts and other products are available.
• Respond to customer enquiries and resolve complaints professionally to maintain customer satisfaction.
• Monitor retail sales and repair performance and implement strategies to achieve business targets.
• Promote mobile phones, accessories, screen protectors, repair services and other products.
• Manage cash handling, point-of-sale transactions and daily financial procedures.
• Maintain accurate records of repairs, sales, stock and customer transactions.
• Ensure full compliance with workplace health and safety requirements and company policies.
• Maintain store cleanliness, organisation and professional visual presentation.
• Prepare and present sales, repair and performance reports to company management.
• Build strong relationships with customers and encourage repeat business.
• Identify opportunities to improve store operations, customer service and sales performance.

Skills, Experience & Job Requirements

• 2 year of experience in relevent retail experience or relevent qualification .
• Knowledge of retail sales, inventory control, stock ordering and cash handling.
• Experience with mobile phones, tablets, computers or electronic repairs would be an advantage.
• Strong organisational and time-management skills.
• Good interpersonal and communication skills.
• Strong customer-service and problem-solving abilities.
• Ability to lead, motivate and manage a team.
• Ability to work independently and take responsibility for daily store operations.
• Willingness and ability to work according to roster.

Applicants must have New Zealand residency or a valid NZ work visa.