Assistant Store Manager - Lead Team & Experience

Usa; Auckland; On-site; NZD 41,000 - 48,000; Full time

Job summary

Usa in Auckland is seeking an experienced Store Manager to lead daily operations of a dessert shop. You will manage staff, ensure high service standards, and drive sales through effective merchandising and promotions.

The role requires strong communication, leadership, and customer service skills, with a NZQF-equivalent business qualification or 2 years NZ work experience. Shifts range Mon-Sun, 30–60 hours per week, with an hourly wage of NZD 30–35.

Qualifications

• NZQF Diploma equivalent in business or higher.
• At least 2 years of related work experience in New Zealand.

Responsibilities

• Managing the daily operation of the business
• Participating in menu changes and promotions
• Hiring, training and evaluating staff performance
• Arranging staff rosters and ensuring smooth shop operation
• Managing stock levels and FIFO to minimise losses
• Analyzing sales and promotions to improve revenue
• Ensuring hygiene and safety regulations are followed
• Greeting customers and addressing service issues
• Handling customer requests and special requirements
• Other duties as needed by the business

Skills

Communication

Leadership

Customer service

Education

NZQF Diploma equivalent

Job description

Location: Auckland

Position: Store Manager

Wage: $30.00-$35.00 hourly rate

Hours of work: Minimum 30 hours per week, Maximum 60 hours per week, shifted by roster from Monday to Sunday

We are looking for an experienced and driven Store Manager to lead the daily operations of our dessert shop. This role is ideal for a hands-on leader with a passion for customer service, team development, and delivering exceptional store performance. You will be responsible for managing staff, overseeing day-to-day operations, maintaining high service standards, and driving sales growth.

Duties and responsibilities:

• Managing the daily operation of the business
• Participating the menu change through your first hand experience.
• In charge of staff hiring and firing, including job interview, training, and evaluating of staff performance.
• Arranging staff roster and ensuring the shop operate smoothly
• Managing the reasonable stock level, facilitating the first-in-first-out system, and maintain financial transactions
• Analysing competitor’s information, perform sales promotions and the terms of discount.
• Ensuring that all staff follows relevant hygiene and safety regulations, enforcing general cleanliness and maintenance of kitchen and dining areas.
• Managing wastage level to keep cost down
• Greeting and talking with customers to assess their satisfaction in our food and services
• Arranging the particular requirements for customers
• Any other duties may be required by the business

Requirements:

A qualification equivalent to a NZQF Diploma qualification in business or higher; Or have at least 2 years of relating work experience in New Zealand.

Excellent communication, leadership, and customer service skills.

Ability to drive sales performance and meet revenue targets through effective merchandising and promotion techniques.

Inventory management and stock control experience to ensure optimal product availability and minimise losses.

Problem-solving and conflict resolution skills to handle customer complaints and after-sales issues professionally.

Job Description

Location: Auckland

Position: Store Manager

Note: This description covers the core duties and responsibilities for the Store Manager role at this location.