Retail Leadership Coach

Kiwibank; Christchurch; Hybrid; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible working

Wellbeing Days

Job summary

Kiwibank is seeking a Leadership Coach to influence leaders across Customer Retail, building capability at scale and challenging the status quo. You will coach leaders of leaders, embedding leadership and coaching practices to improve outcomes for customers and communities across Aotearoa.

In this role you will work with senior teams to drive leadership effectiveness, support performance insights, and enable accountability in a dynamic, regulated environment.

Qualifications

• Proven experience coaching and influencing senior leaders.
• Demonstrated success embedding leadership practices at scale.
• Experience delivering coaching solutions that build leadership capability.

Responsibilities

• Coach and influence senior leaders across Retail Banking.
• Embed leadership, customer and service capability programmes.
• Provide planning support and performance insights to leaders.

Skills

Coaching senior leaders

Leading at scale

Stakeholder influence

Systems thinking

Regulated environment experience

Frontline communication

Job description

• Influence leadership capability across Retail Banking
• Flexible working and four Wellbeing Days each year
• Grow your impact while coaching senior leaders at scale

Retail Banking plays a critical role in helping Kiwi be better off, supporting thousands of customers every day with the advice, products and services they need to achieve their financial goals. As a Leadership Coach, you'll influence the leaders who shape those experiences, building leadership capability at scale, challenging the status quo, and helping create better outcomes for our people, customers, and communities across Aotearoa.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Bring your leadership coaching expertise to a role where your influence will be felt across Customer Retail. Supporting the leaders who help thousands of Kiwi become better off every day, you'll challenge the status quo, strengthen leadership capability at scale, and help shape the future of leadership at Kiwibank.

Working closely with leaders of leaders, you'll play a key role in embedding Kiwibank's leadership, customer, and service capability programmes across Customer Retail. Through coaching, feedback, planning support, and performance insights, you'll influence leadership effectiveness at scale, champion accountability, and drive meaningful performance outcomes that benefit our people, customers, and communities across Aotearoa.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:

• Proven experience coaching and influencing senior leaders
• Demonstrated success embedding leader led performance and coaching practices at scale
• Experience delivering coaching solutions that build leadership capability
• Strong stakeholder influence, credibility and systems thinking
• Experience in large, complex or regulated environments
• Confidence communicating with frontline teams through to senior leadership teams
• Proficiency using performance insights and dashboards to guide decision making and prioritisation
• Strong organisational and time management skills, with the ability to manage multiple priorities

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, and someone who thrives in a vibrant and inclusive work environment.

For more detailed information on the role, please see the attached Position Description: PD Retail Leadership Coach

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.