Retail Team Leader - Coach & Customer Solutions

Kiwibank; Te Awamutu; In loco; NZD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff banking discounts

Leadership development programmes

Market-leading benefits

Descrizione del lavoro

Kiwibank in Waikato is seeking a Team Leader to partner with the Bank Manager to deliver an outstanding customer experience on site. You’ll coach, empower and develop a frontline team, guiding daily coaching, feedback and change navigation to build capability across the team.

You’ll lead by example, focus on learning, collaboration and continuous improvement, and help your people deliver helpful, efficient service that meets customers’ needs while supporting the bank’s purpose and growth plans.

Competenze

• Proven ability to lead and coach frontline teams.
• Strong customer service mindset and solution focus.
• Effective communication and collaboration across functions.
• Experience enabling learning, empowerment and a positive team culture.
• Ability to navigate change and drive continuous improvement.

Mansioni

• Lead, coach and empower a customer-focused frontline team onsite.
• Partner with Bank Manager to deliver an outstanding customer experience.
• Create a culture of learning, empowerment and collaboration across the team.
• Provide hands-on coaching, regular feedback and supportive leadership.

Conoscenze

Leadership

Coaching

Customer service

Communication

Problem solving

Continuous improvement

Change management

Descrizione del lavoro

Kiwibank in Waikato is seeking a Team Leader to partner with the Bank Manager to deliver an outstanding customer experience on site. You’ll coach, empower and develop a frontline team, guiding daily coaching, feedback and change navigation to build capability across the team.

You’ll lead by example, focus on learning, collaboration and continuous improvement, and help your people deliver helpful, efficient service that meets customers’ needs while supporting the bank’s purpose and growth plans.