Banking Assistant, St Lukes

Kiwibank; Auckland; Hybrid; NZD 48,000 - 56,000; Part time

Benefits offered by this job

Market-leading benefits

Wellbeing support

Career development & internal opps

Job summary

Kiwibank in St Lukes, Auckland, is seeking a Banking Assistant to deliver warm, personalised service to customers and help them with everyday transactions.

You’ll connect customers with the right solution or specialist while promoting digital banking tools and supporting colleagues in a busy frontline environment.

This role offers flexible part-time hours across Wednesday to Saturday and a clear path for learning and internal opportunities within a vibrant, customer‑led culture.

Qualifications

• Experience delivering warm, personalised service to customers.
• Ability to work in a fast-paced retail banking environment.
• Comfort with digital tools and basic numerical tasks.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers with everyday transactions and account support.
• Guide customers to the right product or specialist.
• Promote digital banking tools and help customers use them.
• Maintain accurate records and support the branch team.

Skills

Customer service

Sales experience

Active listening

Attention to detail

Job description

• Thrive in an inclusive and supportive culture where people are at the heart of everything we do
• Access market-leading benefits designed to support your wellbeing, finances and lifestyle
• Grow your career with continuous learning, development and internal opportunities

Our enthusiastic frontline branch team provides smart, practical banking support to help Kiwi move towards their financial goals. You’ll join a welcoming team in St Lukes where people support one another, customers are at the heart of every conversation and each day brings the opportunity to make a meaningful difference.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

As a Banking Assistant, you’ll be one of the first people our customers meet. You’ll take the time to understand what they need, make banking feel straight forward and connect them with the right solution or specialist. From everyday transactions and account support to helping customers build confidence using digital banking, you’ll create trusted, personalised experiences that help make Kiwi better off.

This is a great opportunity to begin or build a career in financial services. You’ll be supported to learn, grow and explore future pathways across Kiwibank while making a positive impact for customers and your local community.

Hours are Wednesday (0.900 - 15.30), Thursday (08.30 - 16.00), Friday (08.30 - 16.00) and Saturday (09.00 - 16.00) total 26.5 hours per week.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we’ll help you build on your strengths and develop new skills. We’d love to hear from you if you have some of the following:

• Confidence in delivering warm, personalised customer service and building trust quickly
• A proven track record in a customer-facing sales or service environment
• Skilled at listening, asking thoughtful questions and identifying the right next step for each customer
• Strong attention to detail, with confidence working with numbers, administration and technology
• Adept at learning new digital tools and helping others use them with confidence
• Known for taking ownership, solving problems and contributing positively to a supportive team

You don’t need to tick every box to be considered. Above all, we’re looking for someone who connects with Kiwibank’s purpose and values, and who’ll thrive in a vibrant, inclusive and customer-focused environment.

Applications close Monday 26 October 2026. We’ll be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.