Business Engagement Specialist

Kiwibank; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Wellbeing days

Hybrid flexibility

Job summary

Kiwibank in Auckland is seeking a customer-focused Business Banking specialist to be the trusted first point of contact across phone, email and digital channels. You will help Kiwi businesses by solving problems, identifying needs and delivering practical financial solutions to support growth.

We value curiosity, teamwork and adaptability as you learn new systems and contribute to continuous improvement. Enjoy hybrid working and a supportive, inclusive team where you can belong and thrive.

Qualifications

• Experience delivering exceptional customer service in a phone-based, frontline or customer-focused environment.
• Confident in managing customer conversations across phone, email and digital channels.
• Strong relationship-building skills with the ability to quickly establish trust and maintain positive customer relationships.
• Excellent communication, listening and problem-solving skills with a customer-first mindset.
• Proficiency in learning new systems, processes and products with a positive and adaptable approach.

Responsibilities

• Be the first point of contact for Business Banking customers across phone, email and digital channels.
• Identify customer needs and provide tailored solutions that add value.
• Build trusted relationships and deliver exceptional customer experiences.
• Contribute to continuous improvement and share feedback to move customers forward.
• Connect customers with relevant products, services and support.

Skills

Customer service

Multichannel support

Relationship building

Problem solving

Learning new systems

Job description

• Growyour Business Banking career with real progression opportunities
• Flexibilityand four wellbeing days to support work life balance
• Joina supportive, inclusive team where you can belong and thrive

Join a team committed to helping Kiwi businesses thrive while building arewarding career in Business Banking. This is a great opportunity to developstrong customer engagement, problem-solving and business banking skills whilebeing supported to learn, ask questions and grow your confidence every step ofthe way.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This isus. Where making an impact matters. Be the trusted first point ofcontact for our Business Banking customers and play an important role inhelping Kiwi businesses succeed. Supporting customers across phone, email anddigital channels, you’ll solve problems, identify customer needs and providesolutions that create value. You’ll build trusted relationships, deliverexceptional customer experiences, contribute to continuous improvement, andrecognise opportunities to connect customers with the products, services andsupport that best meet their needs. Every interaction is an opportunity to makea positive impact for our customers and our business. This role is about morethan following a script. We’re looking for people who are curious, determinedand comfortable finding the information they need. Not every process will be beperfectly documented, so you’ll need to ask good questions, use your judgement,learn from others and keep working through things until you can help move thecustomer forward.

You’ll be part of a team that is becoming more flexible in how we work.While you may have a core focus day to day, we are building a more hybrid wayof working where people can move across work types and support different teamsas customer demand changes. That means being willing to jump in, learn newskills, back your teammates and act as one team to deliver better outcomes forcustomers.

Every interaction is an opportunity to provide clear, practical support,take ownership, follow through and help make Business Banking easier forourcustomers.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Whereyour expertise matters. At Kiwibank, we will help you build on your strengthsanddevelopnew skills, but in the meantime, we would love to hearfrom you if you have some of the following:

• Experiencedelivering exceptional customer service in a phone based, frontline orcustomer focused environment
• Confidentin managing customer conversations across phone, email and digitalchannels
• Strongrelationship building skills with the ability to quickly establish trustand maintain positive customer relationships
• Excellentcommunication,listening and problem-solving skills with a customer first mindset
• Proficientin learning new systems, processes and products with a positive andadaptable approach

You do not need to tick every box here to be considered!Above all we’re looking for a curious, customer focused team player who enjoysbuilding relationships, solving problems and making a meaningful difference forcustomers every day.

Whether you're currently in customer service, experienced onthe phones or you're a recent business or finance graduate, we'd love to hearfrom you.

Applications close on Friday 30 October. We will be reviewing resumesthroughout the advertising period and reserve the right to withdraw the ad atany time.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This isus. Where you and your whānau matter. Making a difference for all Kiwi starts with making adifference for our people. Flexibility, growth, challenging and rewarding work- this is Kiwibank. A place where you can belong and thrive – we are asambitious as we are caring. We have big ideas and big plans. For you, forKiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that meansyou too!