Retail Department Manager — Lead, Inspire & Grow

H&M; Northland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Brand discount 25% off H&M Group brand

Parental leave up to 26 weeks

Online learning platform

Wellbeing support

Flare membership discounts

Job summary

H&M Group in Victoria, Australia is seeking a Department Manager to lead the store team, drive an outstanding customer experience, and uphold strong operational and visual standards.

You will recruit, onboard and develop staff, analyse sales, identify opportunities, set targets and plans to optimise profits and stock. Stay informed on fashion trends and competitor activity to maintain a competitive edge. Represent the brand positively in every customer interaction.

Qualifications

• Experience in retail management and operations.
• Strong leadership skills with coaching and culture.
• Expertise in sales planning, analysis, and reporting using customer data.

Responsibilities

• Lead your team to deliver outstanding customer experience by upholding operational and visual standards, while actively promoting and selling our products.
• Manage store and department performance by analyzing sales, identifying opportunities, setting targets, and planning actions to optimise profits and stock levels.
• Oversee team scheduling, planning, and ensure smooth opening and closing routines.
• Recruit, onboard and develop staff, fostering an inclusive culture that encourages growth and innovation.
• Stay updated on fashion trends and competitor activity to maintain a competitive edge.
• Represent the brand positively in all customer interactions.

Skills

Retail management

Leadership

Sales planning

Analytical skills

Communication

Customer focus

Job description

H&M Group in Victoria, Australia is seeking a Department Manager to lead the store team, drive an outstanding customer experience, and uphold strong operational and visual standards.

You will recruit, onboard and develop staff, analyse sales, identify opportunities, set targets and plans to optimise profits and stock. Stay informed on fashion trends and competitor activity to maintain a competitive edge. Represent the brand positively in every customer interaction.