Floor Manager: Elevate Store Experience & Team Growth

BoF Careers; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

25% staff discount across all H&M?

Job summary

H&M Group in Auckland, New Zealand is seeking a Floor Manager to lead a passionate team and create outstanding customer experiences on the shop floor.

You will drive service excellence, staff development, and store operations, setting the tone for a welcoming environment that reflects our brand. You'll coach and manage sales advisors to meet service and presentation standards while collaborating with Store Manager on performance and recruitment.

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills to communicate with customers and internal stakeholders

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Skills

Customer Focus

Product Passion

Eager to Learn

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

English Proficiency

Job description

H&M Group in Auckland, New Zealand is seeking a Floor Manager to lead a passionate team and create outstanding customer experiences on the shop floor.

You will drive service excellence, staff development, and store operations, setting the tone for a welcoming environment that reflects our brand. You'll coach and manage sales advisors to meet service and presentation standards while collaborating with Store Manager on performance and recruitment.