Floor Manager: Elevate Service & Team Leadership

COS; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

Clothing Allowance

Annual Leave

Development Opportunities

Job summary

H&M Group is seeking a Floor Manager in Auckland, New Zealand. You will lead a passionate team on the shop floor, delivering exceptional customer experiences while driving sales and maintaining brand standards.

You’ll inspire and manage Sales Advisors, oversee day-to-day operations, and step into Store Manager duties as needed, ensuring continuity and high performance across the store.

Qualifications

• Customer-focused attitude delivering outstanding service.
• Genuine interest in products and ability to share enthusiasm with customers.
• Open to feedback and personal/professional development.
• Clear, confident, empathetic communication with customers and team.
• Proven ability to lead and motivate teams in fast-paced environments.
• Experience giving constructive feedback and supporting growth.
• Solid understanding of retail KPIs and how to drive performance.
• Adaptable to change, responsive to feedback, stock, and operations.
• Maintains high store presentation and operational standards.
• Willing to work varied hours, including evenings and weekends.
• Good English language communication with customers and internal stakeholders.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, delivering the best possible experience for every customer.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Customer focus

Product enthusiasm

Learn mindset

Communication

Team leadership

Coaching

Analytics

Adaptability

Ops excellence

Reliability

English fluency

Job description

H&M Group is seeking a Floor Manager in Auckland, New Zealand. You will lead a passionate team on the shop floor, delivering exceptional customer experiences while driving sales and maintaining brand standards.

You’ll inspire and manage Sales Advisors, oversee day-to-day operations, and step into Store Manager duties as needed, ensuring continuity and high performance across the store.