Retail Customer Operations Co-ordinator

Lodestone Energy; Devonport-Takapuna; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Innovative company

Small high-impact team

Skill growth

Ground-up build

Community impact

Takapuna Beach nearby

Job summary

Lodestone Energy is seeking a Retail Operations Coordinator to keep day-to-day retail activities running smoothly in Auckland. You will manage customer onboarding, billing, metering data, and reconciliation, while delivering accurate reporting and great service.

Working with a small, collaborative team, you’ll improve processes, fix data issues, and support customer communications as needed. The role suits someone with 2+ years in customer support and a detail-focused mindset.

Qualifications

• 2+ years’ experience in customer support (billing/data focus preferred).
• Strong attention to detail and a high level of accuracy.
• Analytical thinking and problem-solving capability.
• Confidence working with data, Excel, and reporting tools.
• Clear and professional communication skills.
• A customer-first mindset and commitment to great service.
• Experience in NZ electricity retail market/utilities/telco preferred but not essential.

Responsibilities

• Manage customer onboarding, switching from existing energy provider, and CRM setup.
• Support billing and ensure accurate charges.
• Maintain and validate metering data.
• Assist with reconciliation and reporting.
• Help resolve customer queries related to billing, pricing, and metering.
• Identify opportunities to improve processes and systems.
• Provide occasional support to customer communications when needed.

Skills

Customer support

Billing data

Attention to detail

Analytical thinking

Excel

Reporting tools

Communication

Customer-first mindset

NZ electricity market

Tools

CRM

Reporting tools

Excel

Job description

About the Role

As a Retail Operations Coordinator, you’ll play a key role in keeping our retail operations running smoothly day to day.

Working closely with the Retail Operations team, you’ll support critical processes including customer onboarding, billing, reconciliation, and reporting - ensuring accuracy, efficiency, and a great customer experience at every touchpoint.

You will:

• Manage customer onboarding, switching from existing energy provider, and CRM setup
• Support billing and ensure accurate charges
• Maintain and validate metering data
• Assist with reconciliation and reporting
• Help resolve customer queries related to billing, pricing, and metering
• Identify opportunities to improve processes and systems
• Provide occasional support to customer communications when needed

This is a hands-on role where attention to detail and a proactive mindset will make a real difference - helping build scalable, reliable operations as we grow.

What You’ll Bring

We’re looking for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in getting the detail right.

You’ll bring:

• 2+ years’ experience in customer support (billing/data focus preferred)
• Strong attention to detail and a high level of accuracy
• Analytical thinking and problem-solving capability
• Confidence working with data, Excel, and reporting tools
• Clear and professional communication skills
• A customer-first mindset and commitment to great service
• Experience in the NZ electricity retail market/utilities/telco preferred but not essential

Why Join Lodestone?

• Be part of an innovative, purpose-led company lighting the way to New Zealand’s renewable energy future
• Join a small, high-impact team where your work matters
• Grow your skills in a fast-moving, evolving environment
• Help build something from the ground up
• Contribute to a lasting legacy for our communities, customers, and environment
• Takapuna Beach outside the door makes getting away from the desk at lunch time easy!

Lodestone Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.