Senior Operations Analyst

Electric Kiwi; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

5 extra days of paid leave

EAP through Clearhead

Share programme

50% off public transport

Epic office views

Job summary

Electric Kiwi is seeking a detail-oriented Operations Specialist to enhance our operational processes and improve customer experience through innovation and AI. You will play a crucial role in identifying issues proactively and collaborating with various teams to ensure efficient project delivery.

We're looking for someone with strong stakeholder engagement skills, an analytical mindset, and the ability to thrive in a fast-paced environment. If you are passionate about transforming operations and embracing technology, we want to hear from you!

Qualifications

• Proven experience in an operational, business analysis or process-driven programme of work.
• Strong stakeholder engagement skills.
• Analytical and detail-oriented, comfortable working with data.

Responsibilities

• Develop expertise in operational processes.
• Monitor and assess operational processes.
• Collaborate with teams to deliver platform requirements.
• Coordinate operational projects end-to-end.
• Engage with stakeholders across the business.

Skills

Operational expertise

Stakeholder engagement

Analytical skills

Project coordination

Comfortable engaging with technology

Job description

Electric Kiwi has been shaking up the power sector since 2014. Today we’re a proud bunch of innovators disrupting electricity, broadband and mobile. Founded by Kiwis, for Kiwis, we operate some of Aotearoa’s fastest-growing brands, including Electric Kiwi and Kiwi Mobile.

We’re a team of almost 200 peeps and our purpose is simple: we exist to make it better, for our customers, our people and our business!

We’ve got a bold strategy and big ambitions to deliver innovation and a digital‑first customer service, with relentless commitment to our customers.

We’re looking for people that bring:

• Curiosity, courage, and a growth mindset that isn’t limited to what’s been done in the past
• Respect for others and a collaborative spirit
• Desire to challenge the status quo and build along the way
• Keen to incorporate AI into all the things!

What you’ll do:

• Develop deep expertise across our operational processes – understand the detail, the edge cases, and the “why” behind how things work
• Monitor and assess operational processes, proactively identifying issues and building solutions that prevent customer or business impact
• Collaborate with Product, Technology and Service teams to contribute to platform delivery – gather requirements, join scoping sessions, and translate operational realities into clear inputs for Technology teams
• Coordinate operational projects and initiatives end-to-end – proactively manage dependencies, keep stakeholders informed, and drive delivery through to completion
• Engage with stakeholders across the business – represent Operations in cross‑functional forums and build the relationships that make delivery faster
• Contribute to transformation initiatives by embracing and championing AI‑powered tools, automation and new ways of working across our operations
• Ensure compliance obligations are met across your area of responsibility, maintain robust processes to monitor and manage risks across both manual and automated operations

How we’ll know you’re smashing it:

• You own your area and the team trusts your judgment. Your process knowledge is actively shaping how we design for the future
• Processes and systems run with minimal lags, with issues proactively identified and resolved at the root cause before they impact customers or the business.
• Stakeholders see you as a credible Ops voice in delivery forums and cross‑functional stakeholders actively seek your input
• Operations are future‑proofed through continuous improvement – embracing AI, automation and digital innovation to deliver more efficient and resilient workflows
• Compliance obligations are consistently met, with robust monitoring across both manual and automated operations

Mindset:

• Curiosity that keeps going. You want to understand why things work the way they do, and how they could work better.
• Comfortable in ambiguity. We’re a challenger business in the middle of a transformation. Priorities shift, things move fast, and the path forward isn’t always clear. You thrive in that environment and find a way forward.
• Ownership mentality. You see what needs doing and back yourself to get on with it. You hold yourself to a high standard and take challenges in stride.
• Excited by transformation. We’re building a human‑led, agent‑operated business. The processes you understand deeply today are the ones you’ll help design, automate and improve tomorrow. That excites you.
• A communicator who flexes. You can explain a complex process to a non‑expert, engage meaningfully in a technical scoping session and have a straight‑up conversation with a partner when needed.

Skills & experience:

• Proven experience in an operational, business analysis or process‑driven programme of work
• Strong stakeholder engagement – you’ve worked across teams, built relationships across businesses and influenced outcomes through communication
• Analytical and detail‑oriented – comfortable working with data, investigating exceptions and making evidence‑based recommendations
• Comfortable engaging with technology teams – you can follow technical conversations and translate between business and technical language
• Project coordination capability – you’ve managed work streams, tracked dependencies and delivered outcomes. We care about demonstrated capability, whether that comes with a qualification or not
• Comfortable in regulated environments – you understand what it means to operate with compliance obligations and you take that seriously
• Experience in energy, utilities or telco is a bonus.

If you meet some or more of these skills, we still want to hear from you as the right mindset matters most.

We’re a fast moving (grown‑up) start‑up that thrives on agility.

How we make it better for you

• 5 extra days of paid leave
• EAP through Clearhead
• A share programme – cause success is sweeter when it’s shared
• 50% off public transport
• Epic office views

To be eligible for this role, you must have permanent working rights in NZ.