Retail Assistant

Tourism Holdings Pty; Waitomo Caves; On-site; NZD 30,000 - 39,000; Part time

Job summary

Tourism Holdings Limited (thl) is seeking a casual Retail Assistant for the Waitomo Glowworm Caves Visitor Centre. You will provide hospitality and handle merchandise in the souvenir shop, ensuring a premium shopping experience for visitors.

Ideal candidates are friendly, confident, and energetic team players with a passion for the Waitomo area, ready to engage with guests from diverse backgrounds and share local knowledge.

Qualifications

• Excellent communication skills, both verbal and written.
• Experience in retail, sales, merchandising, or stockroom work is advantageous.
• Passion for the local area and a desire to showcase its hidden gems.
• Friendly, confident, and outgoing with the ability to start conversations easily.

Responsibilities

• Deliver exceptional customer service to all visitors.
• Stay up to date with Waitomo attractions, products, and services.
• Connect with visitors from diverse cultures and backgrounds.
• Offer helpful insights on the local area and North Island attractions.

Skills

Communication skills

Retail experience

Customer service

Team player

Job description

Do you want to work with New Zealand's world-renowned Waitomo Glowworm Caves and help createunforgettableholiday experiences for visitors? As NZ's original tourist destination and a true Kiwi success story, we are searching for a casual Retail Assistant.

About the company:

For over 30 years, Tourism Holdings Limited (thl) has been crafting unforgettable journeys while delivering sustainable value to our shareholders. We're driven by a deep passion for travel, a commitment to our planet, and a genuine care for our customers and crew.

As a truly global business and a leader in the RV industry, we combine cutting-edge technology, deep industry expertise, and a future-focused mindset to keep growing and evolving. Like our adventure-loving customers, we’re always on the move—our next destination is already mapped out, and we’re ready to roll.

Proudly headquartered in Aotearoa New Zealand, thl is the world’s largest campervan operator, with thriving operations across New Zealand, Australia, the United States, and the United Kingdom. Our diverse fleet includes trusted brands like Maui, Britz, Apollo, Mighty, El Monte RV, Road Bear, and Just Go.

Beyond campervans, we’re also home to some of New Zealand’s most iconic tourism experiences, including Kiwi Experience, the magical Waitomo Glowworm Caves, and the thrilling Legendary Black Water Rafting.

At thl, we don’t just help people travel—we help them discover, connect, and create memories that last a lifetime.

About The Waitomo Glowworm Caves - Discover Waitomo:

The restaurant team serves a range of delicious food and beverages in the award-winning Waitomo Glowworm Caves Visitor Centre.

• Our core values that drive the business are Manaakitanga, Kaitiakitanga and Whanaungatanga - all of which are also measures of our care for our people and our place.
• A great work environment - where you'll spend your day surrounded by positive, passionate and multicultural people.
• Part of Tourism Holdings Limited (thl) - NZ's premium tourism company operating iconic kiwi brands The Legendary Black Water Rafting Company and Waitomo Homestead.

About the role:

In this role, you'll provide outstanding hospitality to our visitors at our souvenir and gift shop located in the Waitomo Glowworm Cave Centre. Your passion for delivering top-notch customer service, along with your knowledge of our products and the local area, will ensure a premium shopping experience for our guests.

Key Responsibilities:

• Deliver exceptional customer service to all visitors.
• Stay up to date with all Waitomo attractions, products, and services.
• Connect with visitors from diverse cultures and backgrounds.
• Offer helpful insights on the local area and North Island attractions.

What We're Looking For:

• Excellent communication skills, both verbal and written.
• Experience in retail, sales, merchandising, or stockroom work (advantageous).
• Passion for the local area and a desire to showcase its hidden gems.
• Ability to create memorable and authentic visitor experiences.
• Friendly, confident, and outgoing with the ability to start conversations easily.
• Knowledge ofTikangaandTe Ao Māori(advantageous).
• Professionalism, excellent presentation, and strong interpretation skills.
• Energetic team player with a can-do attitude.
• Flexibility to work in a 7-day operation.

We valuehard work,trust, and a strong focus onmanaakitanga. If you're ready to bring these qualities to our team and deliver an exceptional visitor experience, we want to hear from you!