Retail Assistant

Tourism Holdings Limited; Queenstown; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay and benefits

Vibrant workplace

Job summary

Tourism Holdings Limited – Queenstown, South Island invites applications for a Retail Assistant at RV Super Centre. You will deliver exceptional customer service, meet sales targets and become an expert on RVSC products and systems.

Join a dynamic team at our new Queenstown location by the airport, with training, growth opportunities and a vibrant work culture. 40 hours per week, weekends included.

Qualifications

• Experience in RV, marine, kitchens, plumbing or outdoor retail sales is an advantage but not necessary.
• Strong communication and interpersonal skills.
• Confident in using computers, including Excel/Word, Shopify is a bonus.
• A positive, energetic team player with a great sense of humour.

Responsibilities

• Excel in outstanding customer service and build lasting relationships with our customers.
• Build solid relationships with the RVSC team and wider THL business.
• Meet and exceed daily sales targets.
• Actively participate and take responsibility for your training needs to ensure you are an expert on all RVSC’s products and systems.
• First point of contact for phone and email enquiries.
• Merchandise and restock shelves, ensure all products are ticketed and pricing is current.
• Operate computerised tills and barcode readers to scan items.
• Accept payments for goods.
• Keep the store clean and tidy.
• Assist with picking/dispatching of Online store orders when required.
• Ensure all end of day processes are completed correctly, on time, every day.
• Participate in all aspects of stock takes.
• Help support Tradeshows and Expos.

Skills

Customer service

Retail sales

Team player

Communication

Tools

Excel

Word

Shopify

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Tourism Holdings Limited – Queenstown, South Island

At Tourism Holdings Limited (thl), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, RV Super Centre, Waitomo Glowworm Caves and The Legendary Black Water Rafting. Plus, we're the world's largest campervan operator, with operations in NZ, AUS, and US. Our diverse fleet includes Maui, Britz, Apollo, Mighty, El Monte RV, Roadbear, and Just Go.

At RV Super Centre, we provide exceptional retail accessories for RV, camping, marine, tiny home and outdoor enthusiasts, and we're looking for a dynamic Retail Assistant to join our team at our purpose-built new location in Queenstown by the airport.

The role

As a Retail Assistant, you will play a key role in delivering exceptional customer service and ensure we meet our sales targets. If you're enthusiastic, love customer interactions and learning about new products then this is the perfect role for you!

Key Responsibilities

• Excel in outstanding customer service and build lasting relationships with our customers.
• Build solid relationships with the RVSC team and wider THL business.
• Meet and exceed daily sales targets.
• Actively participate and take responsibility for your training needs to ensure you are an expert on all RVSC’s products and systems.
• First point of contact for phone and email enquiries.
• Merchandise and restock shelves, ensure all products are ticketed and pricing is current.
• Operate computerised tills and barcode readers to scan items.
• Accept payments for goods.
• Keep the store clean and tidy.
• Assist with picking/dispatching of Online store orders when required.
• Ensure all end of day processes are completed correctly, on time, every day.
• Participate in all aspects of stock takes.
• Help support Tradeshows and Expos.

What we are looking for

• Experience in RV, marine, kitchens, plumbing or outdoor retail sales is an advantage but not necessary.
• Strong communication and interpersonal skills.
• Confident in using computers, including Excel/Word, Shopify is a bonus.
• A positive, energetic team player with a great sense of humour.

Hours

40 hours per week: 5 days a week (including weekends) with Thurs/Fri Off.

What we offer

• Opportunity for growth and development within the team, across NZ and the Globe.
• Competitive payrate and benefits.
• A fun, supportive, vibrant place to work.

If you're passionate about providing excellent customer service, and being part of an iconic New Zealand brand, we'd love to hear from you.